new outlook not syncing with gmail, no error message

Anonymous
2025-02-07T14:56:59+00:00

My outlook stop receiving emails nor can I send emails from outlook. There is no error message from Outlook stating why it's not syncing.

I've checked gmail acct, IMAP is enabled.

I've logged out of Outlook and re-link my gmail acct to outlook, didn't work.

I've uninstalled the new Outlook and set everything up, still didn't work.

This is the new Outlook version that i'm working with. It stopped working yesterday at 3:30pm. Everything was working fine then suddenly I couldn't send an email then noticed no new emails were coming in.

Outlook | Windows | New Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

184 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2025-02-09T03:34:19+00:00

    POTENTIAL SOLUTION: I had deleted and readded my non-functional gmail from Windows Outlook to no avail. Only removed it fr om windows not all devices. This morning had a minor epiphany. Another Gmail account had also gone inactive. I deleted the two offending Gmaill accounts from ALL ACCOUNTS and re-added them. Both are now functioning normally. Peroson Opinion is that in order to fix the problem the info that Outlook stores in the cloud had to be removed.

    Thank you, Jerry! Worked for me and before MS could even provide an option. All the emails are eventually syncing in both Gmail accounts inbox and sub-folders.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2025-02-09T02:28:21+00:00

    Thanks for your reply! I deleted from all accounts and then reloaded to get it working again.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2025-02-09T01:32:47+00:00

    Outlook just started working for us again, on most (but not all) of our Gmail accounts. We did nothing to correct this issue. Looks like Microsoft may be slowly incrementally fixing their Outlook problem.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2025-02-08T23:42:38+00:00

    Same issue here, last successful sync was Wednesday July 5th.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2025-02-08T23:35:05+00:00

    My NEW Outlook is working today. Syncing all my YAHOO emails, which is my main email account, but I only use Yahoo via Outlook. I like the NEW Outlook when it works!

    I had to go back to OLD Outlook (on Windows PC), resign in with Yahoo and it worked. Still works when returning to NEW Outlook. It's a SHAME New Outlook has NO WAY to add YAHOO directly but works when you add from Old Outlook. Makes absolutely no sense, but all working as it was again.

    Update: Well, now you can ADD Yahoo and other accounts from NEW Outlook, but that ability was gone for 2 days. Strange. Totally back to normal now for me.

    Was this answer helpful?

    0 comments