new outlook not syncing with gmail, no error message

As a follow-up: a lot (but still not all) of my emails have now synced up, so I think it is a VERY slow loading issue. So, deleting the malfunctioning email from All Devices and reinstalling it seems to be the fix, followed by patience if you have a lot of data out there to sync. Thank you fellow community members for the assist. Only got one email from Microsoft much later on the first day I posted (the 5th), and then another asking the same questions today - 4days later and still not providing any useful suggestions or resolution. Obviously this didn't impact your entire customer base, but from reading the comments here, it definitely negatively impacted a very significant portion - responsiveness would have been appreciated by a large customer base and the lack thereof will probably be communicated by the same.

Martha Breen

I have the same problem, I gmail account is fine. The other is not syncing.

Same version: New Outlook 1.2025.129.300

POTENTIAL SOLUTION: I had deleted and readded my non-functional gmail from Windows Outlook to no avail. Only removed it fr om windows not all devices. This morning had a minor epiphany. Another Gmail account had also gone inactive. I deleted the two offending Gmaill accounts from ALL ACCOUNTS and re-added them. Both are now functioning normally. Peroson Opinion is that in order to fix the problem the info that Outlook stores in the cloud had to be removed.

The fix proposed by Jerry worked for me too. Did not work when I deleted the account from only "this' device. But, when I removed the account from "all" devices and then added it back in, it is now working. Takes some time, but it seems like it is restoring past emails too. Thanks, Jerry!!!

I must be the only one that deleting from ALL accounts did not work. Now I just have a completely empty inbox after re-adding my gmail account to Outlook. I guess I'll just keep waiting for a solution. Obviously Microsoft broke something, as it happened after a version update.

I'm with ya

POTENTIAL SOLUTION: I had deleted and readded my non-functional gmail from Windows Outlook to no avail. Only removed it fr om windows not all devices. This morning had a minor epiphany. Another Gmail account had also gone inactive. I deleted the two offending Gmaill accounts from ALL ACCOUNTS and re-added them. Both are now functioning normally. Peroson Opinion is that in order to fix the problem the info that Outlook stores in the cloud had to be removed.

The fix proposed by Jerry worked for me too. Did not work when I deleted the account from only "this' device. But, when I removed the account from "all" devices and then added it back in, it is now working. Takes some time, but it seems like it is restoring past emails too. Thanks, Jerry!!!

I must be the only one that deleting from ALL accounts did not work. Now I just have a completely empty inbox after re-adding my gmail account to Outlook. I guess I'll just keep waiting for a solution. Obviously Microsoft broke something, as it happened after a version update.

I am having the same issue also: messages I send get stuck in my draft folder and don't send either to myself or anyone else, and emails from Gmail aren't synching