new outlook not syncing with gmail, no error message

Anonymous
2025-02-07T14:56:59+00:00

My outlook stop receiving emails nor can I send emails from outlook. There is no error message from Outlook stating why it's not syncing.

I've checked gmail acct, IMAP is enabled.

I've logged out of Outlook and re-link my gmail acct to outlook, didn't work.

I've uninstalled the new Outlook and set everything up, still didn't work.

This is the new Outlook version that i'm working with. It stopped working yesterday at 3:30pm. Everything was working fine then suddenly I couldn't send an email then noticed no new emails were coming in.

Outlook | Windows | New Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

184 answers

Sort by: Newest
  1. Anonymous
    2025-02-12T22:16:47+00:00

    Having same problem - Win 10 New Outlook version 1.2025.129.300 (Production) & version 1.2025.205.100(Production) stopped receiving/sending emails Feb 5. No error messages.

    This happened to me also, reached out to MS support. I had to delete the affected account; then go into security settings using web access for that account, created "app password" THEN re-added the affect account back into Outlook using the "new" app PW (not my usual PW) and worked!

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2025-02-12T21:53:22+00:00

    Having same problem - Win 10 New Outlook version 1.2025.129.300 (Production) & version 1.2025.205.100(Production) stopped receiving/sending emails Feb 5. No error messages.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2025-02-12T21:00:27+00:00

    Same issue with one gmail account "suddenly" not syncing or able to send messages from new outlook (other gmail accounts continuing to sync ok). Same account ok in gmail web version and on ios phone but not in outlook anymore.

    • Tried removing and adding gmail account to Outlook
    • tried removing all access from gmail and re-adding access to Microsoft apps in gmail prior to adding account back to Outlook, oh and now, all my subfolders don't appear under Archive, and
    • verified IMAP enabled in gmail.

    Microsoft Outlook Version: 1.2025.205.100 (Production)

    Client Version: 20250131002.11

    WebView2 Version: 132.0.2957.140

    Session ID: 56cec709-594e-d24e-b49b-37296ec6d586

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2025-02-12T20:25:05+00:00

    My outlook stop receiving emails nor can I send emails from outlook. There is no error message from Outlook stating why it's not syncing.

    I've checked gmail acct, IMAP is enabled.

    I've logged out of Outlook and re-link my gmail acct to outlook, didn't work.

    I've uninstalled the new Outlook and set everything up, still didn't work.

    This is the new Outlook version that i'm working with. It stopped working yesterday at 3:30pm. Everything was working fine then suddenly I couldn't send an email then noticed no new emails were coming in.

    updating to my other post: reached out to MS support, very helpful; had to delete the affected account; then go into security settings using web access, created "app password" THEN re-added the affect account back into Outlook using the "new" app PW and worked!

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2025-02-12T14:57:27+00:00

    Just deleted the account ON ALL DEVICES and re-added the account. It worked!

    MS - This app seems to have more bugs than any other app I use. Especially in Windows.

    Emails don't always send "Can't send email right now check back later" WHAT?

    How reliable is that? Forget the features and fix the basics!

    Was this answer helpful?

    0 comments No comments