new outlook not syncing with gmail, no error message

Anonymous
2025-02-07T14:56:59+00:00

My outlook stop receiving emails nor can I send emails from outlook. There is no error message from Outlook stating why it's not syncing.

I've checked gmail acct, IMAP is enabled.

I've logged out of Outlook and re-link my gmail acct to outlook, didn't work.

I've uninstalled the new Outlook and set everything up, still didn't work.

This is the new Outlook version that i'm working with. It stopped working yesterday at 3:30pm. Everything was working fine then suddenly I couldn't send an email then noticed no new emails were coming in.

Outlook | Windows | New Outlook for Windows | For home

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  1. Anonymous
    2025-02-14T16:23:21+00:00

    SOLUTION

    This worked for me:

    1. Create an app password. You can google how to do it but for gmail its done here: https://support.google.com/accounts/answer/185833?hl=en

    2, Remove the account from your device. I selected remove from all devices, not sure if the other option of removing from only this device works too

    1. Sign in again

    Before creating the app password it would not work. I didnt even enter the app password anywhere, so maybe its just a coincidence. But its working now

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  2. Anonymous
    2025-02-14T16:08:52+00:00

    I do not have any option to enter app password as it just automatically logs me in with passwordless entry via prompt on my phone

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  3. Anonymous
    2025-02-14T16:02:07+00:00

    Same thing here. 6 gmail accounts, and one has stopped receiving emails since Monday Feb 10. The issue persists on outlook mobile as well as desktop. Extremely frustrating

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  4. Anonymous
    2025-02-13T21:24:50+00:00

    Microsoft Outlook Version: 1.2025.205.100 (Production)

    Client Version: 20250131002.13

    WebView2 Version: 133.0.3065.59

    Same problem as all the others and last email was Tuesday 2/11. One email working, not Gmail on Windows 11 machine. The Gmail account is working on my iPhone so clearly a 'new" Outlook issue.

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  5. Anonymous
    2025-02-13T21:23:40+00:00

    Clearly this is a bug. I have 3 windows PCs and they all encountered this same issue of failing to sync with gmail after the most recent update. This should be Microsoft's highest priority right now.

    On a side note, Outlook really is hot garbage even when it's working.

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