new outlook not syncing with gmail, no error message

Anonymous
2025-02-07T14:56:59+00:00

My outlook stop receiving emails nor can I send emails from outlook. There is no error message from Outlook stating why it's not syncing.

I've checked gmail acct, IMAP is enabled.

I've logged out of Outlook and re-link my gmail acct to outlook, didn't work.

I've uninstalled the new Outlook and set everything up, still didn't work.

This is the new Outlook version that i'm working with. It stopped working yesterday at 3:30pm. Everything was working fine then suddenly I couldn't send an email then noticed no new emails were coming in.

Outlook | Windows | New Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

184 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2025-02-08T21:32:12+00:00

    POTENTIAL SOLUTION: I had deleted and readded my non-functional gmail from Windows Outlook to no avail. Only removed it fr om windows not all devices. This morning had a minor epiphany. Another Gmail account had also gone inactive. I deleted the two offending Gmaill accounts from ALL ACCOUNTS and re-added them. Both are now functioning normally. Peroson Opinion is that in order to fix the problem the info that Outlook stores in the cloud had to be removed.

    I tried this, worked fine for emails AFTER the time/date it stopped working BUT now I cannot see ANY emails prior to the time/date it stopped working.

    Sad state of affairs being forced to this new client by MS and having these issues.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2025-02-08T21:02:48+00:00

    Great thinking.

    It worked for me....

    Thanks

    Was this answer helpful?

    0 comments
  3. Anonymous
    2025-02-08T20:56:04+00:00

    I too am having the same issue. In my case only 1 of 5 different configured email accounts are affected.

    Microsoft Outlook Version: 1.2025.129.300 (Production)

    Client Version: 20250131002.10

    WebView2 Version: 132.0.2957.140

    Session ID: 34aa3df9-3b81-9c49-9d3f-c81e7727cfb1

    Was this answer helpful?

    0 comments
  4. Anonymous
    2025-02-08T20:22:02+00:00

    This worked for me. The trick was deleing from all devices.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2025-02-08T19:33:19+00:00

    This worked for me - Thank you!

    Was this answer helpful?

    0 comments