new outlook not syncing with gmail, no error message

Anonymous
2025-02-07T14:56:59+00:00

My outlook stop receiving emails nor can I send emails from outlook. There is no error message from Outlook stating why it's not syncing.

I've checked gmail acct, IMAP is enabled.

I've logged out of Outlook and re-link my gmail acct to outlook, didn't work.

I've uninstalled the new Outlook and set everything up, still didn't work.

This is the new Outlook version that i'm working with. It stopped working yesterday at 3:30pm. Everything was working fine then suddenly I couldn't send an email then noticed no new emails were coming in.

Outlook | Windows | New Outlook for Windows | For home

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  1. Anonymous
    2025-07-14T12:49:36+00:00

    Yes - same problem here - I can't rely on new Outlook to display any new emails sent to me - has been going on since I switched from the legacy or classic Outlook. Sometimes new emails appear within a minute, other times it's 4 or 5 hours or longer, and in the meantime I've been asking the sender to re-send the email. For me the issue only happens with Google email accounts - almost as if Microsoft doesn't want you using anything from Google!!

    A fairly serious issue for an email application - not sure why Microsoft thinks it's acceptable to not fix this, or at least display an error message if there is an issue with picking up new emails from the Google servers.

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  2. Anonymous
    2025-06-13T19:33:24+00:00

    Here is what worked for me, after weeks of frustration. I realized that Google was trying to protect my account from becoming corrupted due to sync error, especially after PC Windows updates. :

    Remove your GMail account from Outlook on all PCs, and your phone (all devices) by doing this:

    Sign in to your Google Account, navigate to the Security section, and then under "Your devices," click "Manage all devices." You'll then be able to see all devices that are currently logged into your account. Sign out of ALL DEVICES even though some may be working fine.

    Now sign back in on your PC with Outlook.

    Then on any other devices.

    The problem is mostly with Google, not Microsoft. But both companies should meet to figure out how to either solve the problem, or have a simple way to resolve it without doing the procedure above. Once I did the above, the problem has not returned.

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  3. Anonymous
    2025-02-20T16:42:17+00:00

    Use "Thunderbird Client". It's free too, and syncs with Google +++

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  4. Anonymous
    2025-02-07T17:50:46+00:00

    I am having the same issue. I'm on the New Outlook version 1.2025.129.300 (Production). I have one Gmail Account working fine, one that won't sync.

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  5. Anonymous
    2025-02-07T17:00:59+00:00

    Hello Vicki Tam,

    Good day! Thank you for posting to Microsoft Community. We are happy to assist you.

    I read your thread and get some background information of your scenario. To better understand and investigate your issue, I may need some more detailed information from your side so that I can narrow down the issue in the right way:

    • Will you please share me your Outlook version details? Please follow this article What version of Outlook do I have? - Microsoft Support and follow the steps to verify. Thank you.
    • Could you please confirm if you are using new outlook or new outlook version? If new outlook version, kindly share the version details. Thank you.

    Initially, I asked for some information as I couldn't find the some above requested in your case description so that we can understand some more specific scenario for your current situation. If you share the information requested above, it will help us for additional inquiries.

    I look forward to your next update for further analysis. Thank you very much for your cooperation. Have a nice day！

    Sincerely,

    Nafis Iqbal Shuvo

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