Help me sign in to my outlook (hotmail) account

Reported
Anonymous
2025-07-10T13:51:25+00:00

Dear Microsoft Support Team,

I’m having trouble accessing my Hotmail (Outlook.com) account. I’ve already tried logging in from multiple browsers (including incognito mode), different devices, and even reset my password, but the issue persists.

Outlook | Outlook for mobile | Outlook for iOS | For business

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  1. Anonymous
    2025-07-16T10:56:45+00:00

    I cannot access my personal hotmail.com account. I've tried multiple times to log in and request a new password, have followed all the troubleshooting advice available online but still no success. .

    I'm repeatedly hitting a blocker at this stage of verification

    Try another verification method

    I only have the 2 factor text verification enabled and that has not worked to allow me back into my account.

    I also completed an account recovery form but that is 'ignored' when you have 2 step verification activated. I would love to be able to turn off my 2 step verification but need to be able to log into my account to do anything that will help to log into my account which is crazy.

    It looks like you just used the Microsoft account recovery form (https://account.live.com/acsr?mkt=en-GB) to request a password reset for XXXXX. Because you've turned on two-step verification for your account, we ignore these requests but wanted to let you know.If you're having trouble signing in, go to https://account.live.com/ResetPassword.aspx?mkt=en-GB and reset your password using security info such as your phone, alternate email address or authenticator app.For more info about two-step verification, visit http://go.microsoft.com/fwlink/?LinkId=276854.

    I can see multiple other people are experiencing this issue but there seems to be no support on a resolution. I'm unable to access important emails which are being sent to this personal account and its causing a huge amount of stress and time to find work arounds.

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  2. Anonymous
    2025-07-15T09:58:47+00:00

    I’m having trouble accessing my Hotmail (Outlook.com) account. I’ve already tried logging in from multiple browsers (including incognito mode), different devices, and even reset my password, but the issue persists

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  3. Anonymous
    2025-07-15T07:01:37+00:00

    I have tried multiple times to recover my .outlook account through two-factor authentication, while my email authentication is accepted but my mobile number is not being allowed to be used for authentication. I tried to use account recovery but was informed that I cannot use it because i have two-factor authentication on.

    Interestingly, even to log in this complaint i was asked to log in to my account which I had to use through another email.

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  4. Anonymous
    2025-07-12T05:54:20+00:00

    Jedi, I can get into my microsoft account dashboard with my correct email and password but I cannot get into web based outlook for a whole week now! The error message I get is a different one to yours though. It says only "We can't sign you in right now. Please try again later". I checked to make sure I'm not blocked out of outlook. I'm not. I reset my password.  I don't know what to do!

    EDIT: After first posting this, I tried the web based outlook on Firefox and it works just fine for me! At least in my case, it appears to be an unknown problem with Microsoft Edge.

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  5. Anonymous
    2025-07-11T19:13:57+00:00

    Microsoft doesn't care. I accidentally signed up for the free trial of OneDrive. There is no mention in the "help" screen. i wonder why that would be 🤔

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