Help me sign in to my outlook (hotmail) account

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Anonymous
2025-07-10T13:51:25+00:00

Dear Microsoft Support Team,

I’m having trouble accessing my Hotmail (Outlook.com) account. I’ve already tried logging in from multiple browsers (including incognito mode), different devices, and even reset my password, but the issue persists.

Outlook | Outlook for mobile | Outlook for iOS | For business

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  1. Anonymous
    2025-07-11T13:10:49+00:00

    Dear Microsoft Support Team,

    I’m having trouble accessing my Hotmail (Outlook.com) account. I’ve already tried logging in from multiple browsers (including incognito mode), different devices, and even reset my password, but the issue persists.

    Every time I try to sign in, I receive the following error:

    Please retry with a different device, use a VPN, or other authentication method to sign in. For more details, please see https://go.microsoft.com/fwlink/?linkid=2317517

    I kindly ask for your assistance in recovering access to my account. Please let me know if any additional steps or verifications are needed.

    Thank you in advance,

    Fernando Borba

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  2. Anonymous
    2025-07-11T09:41:53+00:00

    I still can't login to my account - getting the same messages as yesterday even tho your link says everything is up and running :(

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  3. Anonymous
    2025-07-12T14:29:32+00:00

    I'm having the same issue and I cannot even change my password at all. It keeps saying my account is temporarily locked, but Microsoft says everything is up and running good.

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  4. Anonymous
    2025-07-14T15:37:21+00:00

    Dear Support Team

    I hope this message finds you well.

    I am writing to report that I am still unable to access my account, despite multiple attempts. I have already reset my password two or three times, but the issue persists.

    Additionally, I have tried signing in using different VPNs and devices, as suggested, but I continue to receive the same error message:

    "Please retry with a different device, use a VPN, or other authentication method to sign in."

    Unfortunately, none of these methods have resolved the problem, and I am currently unable to access my email.

    I would greatly appreciate any assistance or guidance you can provide to help me regain access to my account.

    Thank you in advance for your support.

    Best regards,

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  5. Didi 15,515 Reputation points Independent Advisor
    2025-07-10T14:22:05+00:00

    Hi, Jedi,

    Sorry to hear you're experiencing this issue. I'm happy to assist.

    There’s a known Outlook issue affecting many users right now, but Microsoft is aware and working to fix it.

    In the meantime, you can check Microsoft’s service status here:

    https://portal.office.com/servicestatus/

    Thank you for your patience.

    Kind regards,

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