Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
I have the same issue! I have runned the sync, and restarted the browser and still have the issue. Need assistance ASAP
Outlook Storage Saying it's Full Even Though it's Not.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
I've been dealing with this issue since Monday, my email is saying that my storage is full. When I click 'Manage Storage' it shows that my email storage is 0.8 GB of used storage and 100 GB available. My OneDrive storage is 5.5 GB of used storage out of 100 GB. I'm only getting this storage full warning on the Outlook web browser and the Outlook app. I'm not getting any storage full warnings from OneDrive on my computer.
I've tried to reset my account on the Outlook App on Android, I've tried deleting the cache, deleting the data, I've tried uninstalling the app and reinstalling, I've tried logging off and logging back in. NOTHING is working. I've tried resyncing on my computer and looking for sync issues. Because OneDrive isn't getting the warning, there are no issues found.
I've already spoken to multiple people on the Live Chat option with Microsoft; all they tell me is that they can do nothing. I can't delete any emails, if I try to delete emails, it'll just refresh and show the emails still there. I can't send any emails because of the storage full warning. I can receive emails, however, I just cannot respond to them whatsoever.
Outlook | Web | Outlook.com | Email
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
43 answers
Sort by: Oldest
-
Anonymous
2025-03-13T11:53:36+00:00 -
Anonymous
2025-03-13T21:19:50+00:00 Im having the same problem when i have bought 3 or 4 different subscriptions, that note keeps popping off!!! What do i have to do? Please tell me because i have received a message that says my account will get blocked if i do not get the extra storage, which i have paid plenty of times and in fact i do have extra storage!!
For the record... I can only receive emails on my phone, i havent received emails on my desktop in a week! -
Anonymous
2025-03-14T01:24:08+00:00 Dear user,
Welcome to the Microsoft Community.
For Outlook.com:
You need to log in to the outlook.live.com first, then remove at least 10 MB of attachments to unlock to update the storage quota (regardless of whether or not the attachment needs to be retained), once this is done, refresh your browser, you may need to wait at least 10 minutes for the update to take place and, then restore the deleted attachments via the link: Recover and restore deleted items in Outlook - Microsoft Support
For OneDrive.com:
If the above scenario fails or does not work in operation, first log in to onedrive.live.com, then you need to delete at least 150MB of files to upgrade the storage quota, once done, refresh your browser, you may need to wait at least 10 minutes for the storage upgrade to take place. And then restore your deleted attachments via the link: Restore deleted files or folders in OneDrive - Microsoft Support
If the problem persists, contact Microsoft Online Support. Contact - Microsoft Support
We sincerely appreciate your cooperation and patience in this matter.
Best regards
Mia.W - MSFT | Microsoft Community Support Specialist
-
Anonymous
2025-03-14T08:49:33+00:00 What was the fix eventually? I have exactly the same issue.
-
Anonymous
2025-03-16T14:55:34+00:00 I am having the same issue and would like to be contacted urgently as I am awaiting some very important emails. I have, like many people on here, paid good money to increase the storage size of my inbox and find this to be unacceptable.