Outlook Storage Saying it's Full Even Though it's Not.

Anonymous
2025-03-05T15:09:49+00:00

I've been dealing with this issue since Monday, my email is saying that my storage is full. When I click 'Manage Storage' it shows that my email storage is 0.8 GB of used storage and 100 GB available. My OneDrive storage is 5.5 GB of used storage out of 100 GB. I'm only getting this storage full warning on the Outlook web browser and the Outlook app. I'm not getting any storage full warnings from OneDrive on my computer.

I've tried to reset my account on the Outlook App on Android, I've tried deleting the cache, deleting the data, I've tried uninstalling the app and reinstalling, I've tried logging off and logging back in. NOTHING is working. I've tried resyncing on my computer and looking for sync issues. Because OneDrive isn't getting the warning, there are no issues found.

I've already spoken to multiple people on the Live Chat option with Microsoft; all they tell me is that they can do nothing. I can't delete any emails, if I try to delete emails, it'll just refresh and show the emails still there. I can't send any emails because of the storage full warning. I can receive emails, however, I just cannot respond to them whatsoever.

Storage Warning

Used Storage and Available Storage

OneDrive Storage on PC

Outlook | Web | Outlook.com | Email

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  1. Anonymous
    2025-03-14T01:24:08+00:00

    Dear user,

    Welcome to the Microsoft Community.

    For Outlook.com:

    You need to log in to the outlook.live.com first, then remove at least 10 MB of attachments to unlock to update the storage quota (regardless of whether or not the attachment needs to be retained), once this is done, refresh your browser, you may need to wait at least 10 minutes for the update to take place and, then restore the deleted attachments via the link: Recover and restore deleted items in Outlook - Microsoft Support

    For OneDrive.com:

    If the above scenario fails or does not work in operation, first log in to onedrive.live.com, then you need to delete at least 150MB of files to upgrade the storage quota, once done, refresh your browser, you may need to wait at least 10 minutes for the storage upgrade to take place. And then restore your deleted attachments via the link: Restore deleted files or folders in OneDrive - Microsoft Support

    If the problem persists, contact Microsoft Online Support. Contact - Microsoft Support

    We sincerely appreciate your cooperation and patience in this matter.

    Best regards

    Mia.W - MSFT | Microsoft Community Support Specialist

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  2. Anonymous
    2025-03-13T21:19:50+00:00

    Im having the same problem when i have bought 3 or 4 different subscriptions, that note keeps popping off!!! What do i have to do? Please tell me because i have received a message that says my account will get blocked if i do not get the extra storage, which i have paid plenty of times and in fact i do have extra storage!!
    For the record... I can only receive emails on my phone, i havent received emails on my desktop in a week!

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  3. Anonymous
    2025-03-13T11:53:36+00:00

    I have the same issue! I have runned the sync, and restarted the browser and still have the issue. Need assistance ASAP

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  4. Anonymous
    2025-03-11T18:05:42+00:00

    Same issue, will someone please update, it's been a few days and can't use my email on my computer! only working on my phone.

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  5. Anonymous
    2025-03-10T17:12:25+00:00

    Had the same issue up until now.

    Deleted a lot of stuff from OneDrive until I reached 0,6 GB, while my e-mail storage amounts to 1,2 GB.

    So both well under the maximum capacity of the free account. However the Outlook web browser and the Outlook app both were warning me that I used 5,6 GB with only 5 GB available.

    It seems that today I fixed the issue by clearing just one mail with attachments of 20 MB.

    All of a sudden the warning disappeared in Outlook and it seems I have retrieved full functionality. For 20 minutes now I haven't seen the warning, so hopefully the problem has been fully resolved.

    Hope this also helps other people here affected by this issue.

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