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I've been dealing with this issue since Monday, my email is saying that my storage is full. When I click 'Manage Storage' it shows that my email storage is 0.8 GB of used storage and 100 GB available. My OneDrive storage is 5.5 GB of used storage out of 100 GB. I'm only getting this storage full warning on the Outlook web browser and the Outlook app. I'm not getting any storage full warnings from OneDrive on my computer.
I've tried to reset my account on the Outlook App on Android, I've tried deleting the cache, deleting the data, I've tried uninstalling the app and reinstalling, I've tried logging off and logging back in. NOTHING is working. I've tried resyncing on my computer and looking for sync issues. Because OneDrive isn't getting the warning, there are no issues found.
I've already spoken to multiple people on the Live Chat option with Microsoft; all they tell me is that they can do nothing. I can't delete any emails, if I try to delete emails, it'll just refresh and show the emails still there. I can't send any emails because of the storage full warning. I can receive emails, however, I just cannot respond to them whatsoever.
Sending, receiving, and organizing email in Outlook.com
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey
Did you manage to find a solution for this? Im in desperate need to access my mail, Ive tried everything around in this forum but I cant seem to get it fixed
You have to delete enough email attachments to bring your used storage under the 5GB free allowance, the new quota will then kick in. It's a terrible bug.
Did you find a solution for this yet??? Its 28th and Im now having these issues, it drives me crazy
I also meet the same problem, i can't receive mail, are microsoft teams really look into this issue? because you didn't reply anyone at all while it's already happen for a month. Thank you.
Cio
I found the problem. It's "New" Outlook. I switched back to the old Outlook and no longer receive any message regarding beyond a limit of storage. As well, I can now send emails. New Outlook is apparently the culprit in my situation.