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Hi
Outlook on Chrome browser on Mac.
Outlook keeps refreshing the page every time I'm trying to do something - type an email etc. It's just started doing this and I have no idea why?
How is this resolved?
Sending, receiving, and organizing email in Outlook.com
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have this issue with the outlook for mac desktop app.
Perhaps a recent update caused this?
When I try to send an email, it automatically quits and stores it as a draft.
Then when i try to go to drafts to finish my email, it periodically does the same thing, and then i need to see how much it saved, and where to keep typing.
Any update on this? Webapp has been borked since late January.
This reload/refresh loop behavior seems to happen regardless of browser (tested on Edge, Chrome, Firefox), regardless of OS (Windows 11 / MacOS 15.3), and regardless of using outlook.office.com/mail or outlook.office365.com/mail.
Clearing cache/deleting all browsing history solves the issue temporarily - the Outlook webapp will behave for a half day, maybe a day after that. Then, inevitably, will get stuck in a refresh/reload loop upon user action (replying to an email, accepting a meeting invite, etc.).
My hunch is that this bug is tied to authentication and/or session logic - a token or some session cookie the webapp uses is expired, but the user is still logged into to their Microsoft account and some type of auth object still exists so Outlook tries to logout/reload because the code thinks something is expired, but the app then recognizes a session object still exists and logs back in - landing you at the "inbox home screen" with a now saved draft or unaccepted meeting invite, repeat.
I'm using chrome and after I clear all the browsing data - cookies and clear cache, it was fixed. My Outlook went to normal and working fine.
Please try it.
This only seems to fix the issue temporarily.
It seems to be a Microsoft issue rather than browser.
Updated to the current version of Classic Outlook, Version 2501 Build 18429.20200, which was supposed to have this issue resolved, but users are still experiencing the same refreshing and closing of emails.
Constant and durable BUG from Microsoft Outlook.
MS keeps to have bad product and don't debug them.
Properly inusable ! Dependant from MS and my company choice. Totally abandonned about having basing working tools (a email editor...)
Blocked in a stupid bad tool NON-usability.
Seriously : A refresh every 2 minutes, constantly stopping draft editing !
SOLVE IT !