Outlook is constantly refreshing - what can I do?

Anonymous
2025-01-31T16:30:59+00:00

Hi

Outlook on Chrome browser on Mac.

Outlook keeps refreshing the page every time I'm trying to do something - type an email etc. It's just started doing this and I have no idea why?

How is this resolved?

Outlook | Web | Outlook.com | Email

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

61 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2025-02-01T08:03:36+00:00

    Dear Jack MCR

    Welcome to Microsoft Community.

    I understand that you are experiencing an issue with Outlook refreshing and not working properly.

    Generally speaking, if the webpage keeps refreshing, it may mean that the data stored in your account cannot be read normally. This may be a problem with your password or an authentication issue on your account.

    For troubleshooting, let's confirm it.

    If you can change to another browser/device, can you access Outlook Web normally?

    If it still doesn't work, this is probably an account problem.

    First, I recommend that you try to use this account to access https://account.live.com and try to access the account security page. If you can, immediately change your account password and try to access Outlook Web again. If you also encounter the problem of the page constantly refreshing on the Microsoft account website, try resetting your account password directly.

    Reset a forgotten Microsoft account password - Microsoft Support

    If the above solutions still cannot solve your problem, since the community team does not have the relevant authority to help you check your account, you can refer to the steps below to contact our account team and submit your account for further testing:

    1. Open a site link - Contact - Microsoft Support
    2. In the box below "Tell us your problem so we can get you the right help and support.", enter MSA, click "Get Help", and then click "Contact Support" below.
    3. In this section, you need to register a personal Microsoft account

    Note: You can only use a personal MSA to register, and the company account cannot display the correct content. If the account cannot be logged in, you can use another account or create a new account to execute;

    1. Select "Other Products" in Products & Services, select "Manage account security" as a category, and click to confirm
    2. You can select "Chat with support experts in web browser" to enter the chat window.

    I hope the above information can help you. Thank you for your time and understanding.

    Kind Regards,

    Hardyjoe.J|Microsoft Community Support Specialist

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments