Outlook is constantly refreshing - what can I do?

Dear Jack MCR

Welcome to Microsoft Community.

I understand that you are experiencing an issue with Outlook refreshing and not working properly.

Generally speaking, if the webpage keeps refreshing, it may mean that the data stored in your account cannot be read normally. This may be a problem with your password or an authentication issue on your account.

For troubleshooting, let's confirm it.

If you can change to another browser/device, can you access Outlook Web normally?

No the problem is still there... It's an issue across all browsers, and any device... Somehow I think it's an issue with my profile or Microsoft account.....

 

If it still doesn't work, this is probably an account problem.

 

First, I recommend that you try to use this account to access https://account.live.com and try to access the account security page. If you can, immediately change your account password and try to access Outlook Web again. If you also encounter the problem of the page constantly refreshing on the Microsoft account website, try resetting your account password directly.

Reset a forgotten Microsoft account password - Microsoft Support

If the above solutions still cannot solve your problem, since the community team does not have the relevant authority to help you check your account, you can refer to the steps below to contact our account team and submit your account for further testing:

Yes this didn't help me either....

1. Open a site link - Contact - Microsoft Support

Yeah I will definitely be contacting Microsoft support about this ongoing issue

2. In the box below "Tell us your problem so we can get you the right help and support.", enter MSA, click "Get Help", and then click "Contact Support" below.
3. In this section, you need to register a personal Microsoft account

Note: You can only use a personal MSA to register, and the company account cannot display the correct content. If the account cannot be logged in, you can use another account or create a new account to execute;

4. Select "Other Products" in Products & Services, select "Manage account security" as a category, and click to confirm
5. You can select "Chat with support experts in web browser" to enter the chat window. I

I hope the above information can help you. Thank you for your time and understanding.

Kind Regards,

Hardyjoe.J|Microsoft Community Support Specialist

Constant and durable BUG from Microsoft Outlook.

MS keeps to have bad product and don't debug them.

Properly inusable ! Dependant from MS and my company choice. Totally abandonned about having basing working tools (a email editor...)

Blocked in a stupid bad tool NON-usability.

Seriously : A refresh every 2 minutes, constantly stopping draft editing !

SOLVE IT !

Updated to the current version of Classic Outlook, Version 2501 Build 18429.20200, which was supposed to have this issue resolved, but users are still experiencing the same refreshing and closing of emails.

I'm using chrome and after I clear all the browsing data - cookies and clear cache, it was fixed. My Outlook went to normal and working fine.

Please try it.

This only seems to fix the issue temporarily.

It seems to be a Microsoft issue rather than browser.

Any update on this? Webapp has been borked since late January.

This reload/refresh loop behavior seems to happen regardless of browser (tested on Edge, Chrome, Firefox), regardless of OS (Windows 11 / MacOS 15.3), and regardless of using outlook.office.com/mail or outlook.office365.com/mail.

Clearing cache/deleting all browsing history solves the issue temporarily - the Outlook webapp will behave for a half day, maybe a day after that. Then, inevitably, will get stuck in a refresh/reload loop upon user action (replying to an email, accepting a meeting invite, etc.).

My hunch is that this bug is tied to authentication and/or session logic - a token or some session cookie the webapp uses is expired, but the user is still logged into to their Microsoft account and some type of auth object still exists so Outlook tries to logout/reload because the code thinks something is expired, but the app then recognizes a session object still exists and logs back in - landing you at the "inbox home screen" with a now saved draft or unaccepted meeting invite, repeat.