How can I disable Copilot completely in my Outlook WEB interface?

Anonymous
2025-01-21T11:49:04+00:00

Recently, I've started getting things like "Summary by Copilot" or "Try Draft with Copilot" inside my Outlook WEB interface.

I've searched the help pages and online, but could not find a way to completely disconnect Copilot from my email web interface. I don't want it to even scan my emails.

I feel like I've got AI pushed down my throat lately by everyone, and frankly, I really don't want it.

Thanks

Outlook | Web | Outlook.com | Email

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  1. Anonymous
    2025-01-22T08:56:42+00:00

    Dear karnaf,

    Sorry for any inconvenience caused to your life.

    Please kindly refer to this support article by Microsoft: Switching to Microsoft 365 Personal and Family Classic Plans - Microsoft Support

    Since starting from January 16, Microsoft 365 Home or Personal subscriptions will automatically include Copilot, I know this may cause trouble for some users who do not want to use Copilot.

    Currently, the option to turn off Copilot is provided in the Office desktop application, but this option has not yet been deployed to Outlook web.

    You can refer to the instructions mentioned in the article to switch your subscription to a Microsoft 365 personal/ family classic subscription version without AI.

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    If you want to better manage your subscription, you can also contact Microsoft's online support dedicated to subscription services: The steps to reach for online support are mentioned in this post Remove Copilot - Microsoft Community

    Best Wishes,

    Stan.L - MSFT | Microsoft Community Support Specialist

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  2. Anonymous
    2025-01-22T13:28:58+00:00

    Thank you for your answer,

    Just to make sure I understand - even if I downgrade my subscription, it would not affect the web mail interface?

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  3. Anonymous
    2025-01-24T02:20:23+00:00

    Dear karnaf,

    The web version forces to provide copilot because it is included in your subscription.

    Downgrading to the subscription without copliot will help you remove copilot from both the webmail page and desktop Office apps.

    If you are still unsure, you can contact online support to learn more :)

    Best Wishes,

    Stan.L - MSFT | Microsoft Community Support Specialist

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  4. Anonymous
    2025-01-25T05:44:17+00:00

    Dear karnaf,

    I haven't received the message from you yet. If there is anything more that I can do for you or if anything is unclear, please do not hesitate to let me know. 

    If you find any of my reply is helpful to you, you can also mark this case as solved by clicking Yes below the reply, this will also highlight the reply, thanks in advance :)

    Best Regards, 

    Stan - MSFT | Microsoft Community Support Specialist

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  5. Anonymous
    2025-01-28T11:27:15+00:00

    Dear Stan, I have exactly the same issue using the Microsoft 365 Family subscription, so I feel permitted to answer your question:

    On step three, there is no option to switch or downgrade to Classic plans. Instead, I have only either the button "Switch plan" for Microsoft 365 Personal (which is not what I need), or the button "I don't want my subscription" (which I'm afraid to click, because I could lose my data).

    Can you please clarify internally why I don't see the Classic plans offered?

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