I can't sign in to Outlook.com

Reported
Anonymous
2025-01-20T01:49:59+00:00

I can't login to my Hotmail account

Outlook | Outlook for mobile | Outlook for Android | For business

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Answer accepted by question author
Anonymous
2025-01-20T05:38:18+00:00

Hello Sherif Abo Ukail,

Welcome to the Microsoft Community.

I understand that you are unable to log in to your Hotmail account.

  1. Are you unable to log in to your account in the email application or on Outlook Web?
  2. What error message or abnormal situation do you encounter when you try to log in?
  3. Is the security information in your account available?

I look forward to your response.

Best Regards, 

Zachary.W - MSFT | Microsoft Community Support Specialist

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  1. Don Varnau 19,930 Reputation points Volunteer Moderator
    2025-01-30T08:52:16+00:00

    My outlook email requests that I get the password from the Internet service provider that was given to me. I don't know the password. My Email address that I know is *** Email address is removed for privacy ***. Do I need one that has an @outlook.com address instead?

    @ Henry Bonner

    The address you posted was filtered out. We see *** Email address is removed for privacy ***

    Don't post the entire address, but what's after the @ ?

    Does My outlook email mean that you're...

    1. Using the New Outlook app
    2. Using Classic Outlook (like Outlook 365)
    3. Accessing this account on the web with a browser?

    Don

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  2. Don Varnau 19,930 Reputation points Volunteer Moderator
    2025-01-30T08:44:09+00:00

    I am trying to re-access an old Hotmail account. I tried typing Hotmail login into the Google search engine to obtain the login and the login portion is no longer there. It's all a list of Microsoft community stuff and there is no "login to your Hotmail account available within the browser."

    @ Robb Kerr2

    You would sign in to that Hotmail account at https://outlook.live.com 

    Often the case when people mention an :old" account.

    If you, at any point, went for a year without signing in to the "old hotmail" account, it was closed and can't be recovered.

    Check this by going to https://outlook.live.com/ entering the address then clicking on Next. Do you get a message like This account doesn't exist ?

    Don

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  3. Anonymous
    2025-01-30T07:45:58+00:00

    My outlook email requests that I get the password from the Internet service provider that was given to me. I don't know the password. My Email address that I know is ******@yahoo.com. Do I need one that has an @outlook.com address instead?

    0 comments
  4. Anonymous
    2025-01-30T01:25:50+00:00

    I am trying to re-access an old Hotmail account. I tried typing Hotmail login into the Google search engine to obtain the login and the login portion is no longer there. It's all a list of Microsoft community stuff and there is no "login to your Hotmail account available within the browser."

    0 comments