Using New Outlook on Windows for professional communication and productivity
I have the same exact issue. Called Microsoft to no avail. They said I no longer have access to the "new outlook" since my email is AOL. It has to be a Microsoft application, i.e. hotmail. Have to go back to using the "classic" version. However, draft emails do not forward back to the "classic" version. I spent hours on a draft email this past week and now gone! They said not possible to retrieve from the "new outlook" anymore. Absolutely ridiculous to do this with no warning!