Outlook web interface on a Mac: weird Option key behaviour

Anonymous
2024-09-16T19:22:17+00:00

Hi all,

I've suffered a new setback in my ongoing battle with Outlook's web interface.

As of the last week or two only, when I have Outlook open in my browser (Chrome on my Mac) and I press the option key, it seems to initiate some sort of keyboard navigation thing where it shows letters under Home, View, etc. that I can press to navigate those menus via the keyboard.

So my question is: How do I get rid of this behaviour?

I use option + delete and fn + option + delete very often while typing to delete word-by-word, and a couple times an hour now I accidentally tap just the option key which suddenly jumps into this navigation thing and stops my keyboard inputs in the message I'm typing until I hit escape to go back to normal.

This amounts to a not insubstantial hit to my email productivity.

Thanks in advance!

Outlook | MacOS | New Outlook for Mac | For education

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  1. Anonymous
    2024-10-01T01:51:50+00:00

    Quick note to say that I'm experiencing this same regression as Ivan and Josh.

    Pressing the option key triggers the menu navigation, even if it's just to navigate between words. E.g., Option+Right to skip to the next word when writing emails.

    There is an option at "Settings -> General -> Accessibility -> Turn Off Keyboard Shortcuts"... but problem still persists.

    Below keywords for search/discoverability:

    outlook.com safari browser option key triggers menu navigation

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  2. Anonymous
    2024-09-25T20:51:04+00:00

    I haven't figured out how to turn it off. The person who DMed me just confirmed that they can reproduce this behaviour, and that they'll pass it on to the "product team" via the feedback option in the Outlook web app.

    Basically, they DMed me to not say anything. They suggest that multiple users submitting feedback about this might get them to look into it faster though.

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  3. Anonymous
    2024-09-25T18:08:33+00:00

    I've been frustrated with this same behavior on the web version of Outlook on my Mac. Can you share the steps that turned this off?

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  4. Anonymous
    2024-09-17T13:19:55+00:00

    Thanks for the response. I just answered your private message.

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  5. Anonymous
    2024-09-17T02:51:41+00:00

    Hi Ivan Khatchatourian,

    Thank you for connecting with us in the Microsoft community.

    Before moving forward, could you please allow me to collect below information to narrow down your scenario?

    1. As you mentioned "As of the last week or two only, when I have Outlook open in my browser (Chrome on my Mac)", may I please just re-confirm are you getting this similar behavior in different web browsers? 
    2. One more thing, if possible, could you please share with me small screen recording so that I can also double check few kind of behavior based on the screen recording you provide in private message?

    Initially, I asked for some information as I couldn't find the above some requested information in your case description so that we can both understand some more specific scenario for your current situation.

    If you share the information requested above, it will help us for additional inquiries.

    Please note that my initial response may not resolve your current situation immediately. However, with your help and more detailed information, we can work together to find a specific direction for your current situation.

    ==============================================================================

    Note: Due to forum policy and to protect sensitive information, please share with me the information requested above under "View Private Messages".

    Here are the steps to open "View Private Messages":

    To view private messaging options> sign in to Microsoft Community, use the email account where you posted this thread information in Microsoft Community, > click your profile picture in the upper-right corner > select the My Profile option.

    ![Image](https://learn-attachment.microsoft.com/api/attachments/e368ef4b-2cbc-4e1b-905e-ce88ae4769ea?platform=QnAImage

    I'll wait for your next update on this in a private message. I will give you more information accordingly.

    Your valuable cooperation will be greatly appreciated in the community.

    Have a great day.

    Sincerely

    Vaidya Darpan

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