How to stop Outlook from jumping to older emails every time I click on unread email?

Anonymous
2024-12-30T22:40:28+00:00

I started encountering this problem recently. I didn't make any changes that should have prompted this newfound issue. When I click on an unread email (I sort my emails by date, the newest at the top), Outlook will frequently automatically scroll down in my Inbox to older emails (usually to yesterday's or last week's emails). It also happens when I click on an older email after reading a new email. It doesn't do this every time, but I would say it does it more times than not. I searched to see if anyone else had encountered this problem and found a couple of posts. I followed Microsoft's instructions (disabling add-ins, repairing the application, restarting, updating, etc.), and nothing has fixed this issue. This is a super annoying glitch, and I'm tired of constantly scrolling back up in my inbox every time I go through my newer emails.

If it helps or matters, I use Microsoft 365 Apps for Business, Version 2411, Build 16.0.18227.20082. I do not like the new Outlook, so I am using the classic version on my desktop (not web-based). My computer is a Lenovo ThinkPad with Windows 11 Pro, 24H2 version.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2025-01-16T20:19:50+00:00

    Nope. Mine was checked (show as conversation) and problem was happening. I've unchecked it, still happening. Quitting Grammarly is still the solution for me.

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  2. Anonymous
    2025-01-16T20:27:31+00:00

    Darn, it worked for about an hour. I don't have Grammarly so that is definitely not the origin. This is causing major issues for me & I cannot believe Microsoft does not have a fix.

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  3. Anonymous
    2025-01-17T14:52:50+00:00

    I removed also my 2024 emails to my archive folder, left only 3 weeks in focused inbox. Since then no jumping emails for 2 days.

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  4. Anonymous
    2025-01-18T12:36:55+00:00

    Followed these directions to cllear the cache and lost the contents my Outlook diary.

    How do I recover it?

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  5. Anonymous
    2025-01-19T01:56:37+00:00

    For anyone who reads this,

    I have a client experiencing this exact issue.

    What seems to have worked in our case was disabling "Show Focused Inbox" within the "View" tab in Outlook Classic.

    Previously even when selecting a unread email and scrolling or selecting other read emails it would jump back 10 days (sometimes). When focused inbox is disabled it hasn't done that once in the span of 10 minutes of constantly testing it.

    Hopefully this helps someone else!

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