How to stop Outlook from jumping to older emails every time I click on unread email?

Anonymous
2024-12-30T22:40:28+00:00

I started encountering this problem recently. I didn't make any changes that should have prompted this newfound issue. When I click on an unread email (I sort my emails by date, the newest at the top), Outlook will frequently automatically scroll down in my Inbox to older emails (usually to yesterday's or last week's emails). It also happens when I click on an older email after reading a new email. It doesn't do this every time, but I would say it does it more times than not. I searched to see if anyone else had encountered this problem and found a couple of posts. I followed Microsoft's instructions (disabling add-ins, repairing the application, restarting, updating, etc.), and nothing has fixed this issue. This is a super annoying glitch, and I'm tired of constantly scrolling back up in my inbox every time I go through my newer emails.

If it helps or matters, I use Microsoft 365 Apps for Business, Version 2411, Build 16.0.18227.20082. I do not like the new Outlook, so I am using the classic version on my desktop (not web-based). My computer is a Lenovo ThinkPad with Windows 11 Pro, 24H2 version.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2025-01-15T16:20:22+00:00

    I cannot verify what you have said in your post, Tom.

    When I put my Outlook into safe mode, it did not jump. But when I reopened it normally, even with all my add-ins "disabled," it jumped again into the middle of my inbox.

    I have just used Revo Uninstaller to do a deep uninstall - and then reinstalled it and rebooted my PC. All of my add-ins are disabled - and (so far) it has not jumped yet (but it has only been 10 minutes). I just might be lucky...

    I also don't have grammarly at all (just FYI).

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  2. Anonymous
    2025-01-16T10:14:54+00:00

    In my case the issue is present when grammary is off or on, but the email highlight bar is jumping only when I have unread emails in the inbox and when I click on it. When all email are read no jumping.

    The I wanted to figure out what is the pattern for this jumping, all the jumps were back to emails from 1/9, when removed these emails, then email started to jump to emails from 1/10.

    I noticed when closing a email section like yesterday, last week, last month in in box the issue is gone. So I closed the last section in my inbox and works so far.

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  3. Anonymous
    2025-01-16T16:52:59+00:00

    For me, shutting off ProWritingAid solved it. So whatever Grammerly and ProWritingAid are doing is the source for many people.

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  4. Anonymous
    2025-01-16T19:18:46+00:00

    Well so much for that. It started jumping again. This isn't the worst issue in the world; more just kind of annoying.

    My add-ins are as follows;

    Adobe PDFMaker

    Adobe Document Cloud

    iCloud Outlook

    Microsoft Access

    Microsoft Exchange

    Microsoft Teams

    Microsoft VBA

    OneNote Notes

    Outlook Change Notifier

    Outlook Social Connector 2016

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  5. Anonymous
    2025-01-16T19:26:41+00:00

    Oh my goodness - did I fix this??? For all those affected, do you have Show as Conversations checked? Mine was not - (was before) - I checked it & now it seems to be fixed (fingers crossed)

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