How to stop Outlook from jumping to older emails every time I click on unread email?

Anonymous
2024-12-30T22:40:28+00:00

I started encountering this problem recently. I didn't make any changes that should have prompted this newfound issue. When I click on an unread email (I sort my emails by date, the newest at the top), Outlook will frequently automatically scroll down in my Inbox to older emails (usually to yesterday's or last week's emails). It also happens when I click on an older email after reading a new email. It doesn't do this every time, but I would say it does it more times than not. I searched to see if anyone else had encountered this problem and found a couple of posts. I followed Microsoft's instructions (disabling add-ins, repairing the application, restarting, updating, etc.), and nothing has fixed this issue. This is a super annoying glitch, and I'm tired of constantly scrolling back up in my inbox every time I go through my newer emails.

If it helps or matters, I use Microsoft 365 Apps for Business, Version 2411, Build 16.0.18227.20082. I do not like the new Outlook, so I am using the classic version on my desktop (not web-based). My computer is a Lenovo ThinkPad with Windows 11 Pro, 24H2 version.

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

132 answers

Sort by: Oldest
  1. Anonymous
    2025-01-14T14:51:46+00:00

    Sorry to hear that!

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2025-01-15T09:46:13+00:00

    Perhaps there is another application/plug-in installed into Outlook which isn't Grammarly?

    One which might be tampering with it...opening Outlook in safe mode might help identify this

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2025-01-15T13:08:06+00:00

    There could be various applications causing issues with Outlook. For me, it was Grammarly. Since I uninstalled it, I haven't experienced the problem again, and it's been about a week. 🤞

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  4. Anonymous
    2025-01-15T15:20:27+00:00

    I disabled all my add-ins and it still jumps. So, I don't think it has to do with that. I will attempt to uninstall and then reinstall it and hope that fixes the problem.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments No comments
  5. Anonymous
    2025-01-15T15:32:24+00:00

    We have tested this with a few customers who are having this issue. Here's what we've tested:

    • Re-install doesn't work, even by removing all lingering registry keys and files/folders
    • Happens with or without Grammarly installed
    • Happens in safe mode
    • Reset views + anything else suggested earlier in this thread.
    • Ensured the latest updates were installed, including Windows Updates.

    We're at a loss! Hopefully, this gets resolved in the next update, but can't see this listed as a known issue or something that Microsoft are aware of.

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments No comments