How to stop Outlook from jumping to older emails every time I click on unread email?

Anonymous
2024-12-30T22:40:28+00:00

I started encountering this problem recently. I didn't make any changes that should have prompted this newfound issue. When I click on an unread email (I sort my emails by date, the newest at the top), Outlook will frequently automatically scroll down in my Inbox to older emails (usually to yesterday's or last week's emails). It also happens when I click on an older email after reading a new email. It doesn't do this every time, but I would say it does it more times than not. I searched to see if anyone else had encountered this problem and found a couple of posts. I followed Microsoft's instructions (disabling add-ins, repairing the application, restarting, updating, etc.), and nothing has fixed this issue. This is a super annoying glitch, and I'm tired of constantly scrolling back up in my inbox every time I go through my newer emails.

If it helps or matters, I use Microsoft 365 Apps for Business, Version 2411, Build 16.0.18227.20082. I do not like the new Outlook, so I am using the classic version on my desktop (not web-based). My computer is a Lenovo ThinkPad with Windows 11 Pro, 24H2 version.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2025-01-07T23:30:12+00:00

    IT SEEMS TO BE GRAMERLY!!!! I LOG OUT OF GRAMERLY AND THE PROBLEM WENT AWAY!!

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  2. Anonymous
    2025-01-07T23:37:00+00:00

    Nothing to do with Grammarly for me as I do not use it

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  3. Anonymous
    2025-01-08T06:34:47+00:00

    I'm sorry it didn't help everyone out there.

    Grammarly for Windows was the culprit for me. Switched to the Grammarly Outlook add-in and I'm issue-free now.

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  4. Anonymous
    2025-01-08T20:15:39+00:00

    This same issue just started for me yesterday.

    Try moving enough emails out of your inbox into subfolders (you will need to create those just under "inbox" if you haven't yet. Get enough out of the inbox that would be approximately the number where the "jump" occurs. I did this and it seems to work. I think I moved / deleted about sixty to seventy which is about the "jump point" I had.

    Cheers.

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  5. Anonymous
    2025-01-08T20:23:39+00:00

    Actually, for me I think it is Grammarly. I did jump once or twice after quitting the app, but I'm 2 days in now and the jumps have stopped.

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