How to stop Outlook from jumping to older emails every time I click on unread email?

Anonymous
2024-12-30T22:40:28+00:00

I started encountering this problem recently. I didn't make any changes that should have prompted this newfound issue. When I click on an unread email (I sort my emails by date, the newest at the top), Outlook will frequently automatically scroll down in my Inbox to older emails (usually to yesterday's or last week's emails). It also happens when I click on an older email after reading a new email. It doesn't do this every time, but I would say it does it more times than not. I searched to see if anyone else had encountered this problem and found a couple of posts. I followed Microsoft's instructions (disabling add-ins, repairing the application, restarting, updating, etc.), and nothing has fixed this issue. This is a super annoying glitch, and I'm tired of constantly scrolling back up in my inbox every time I go through my newer emails.

If it helps or matters, I use Microsoft 365 Apps for Business, Version 2411, Build 16.0.18227.20082. I do not like the new Outlook, so I am using the classic version on my desktop (not web-based). My computer is a Lenovo ThinkPad with Windows 11 Pro, 24H2 version.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2025-01-06T03:42:40+00:00

    Dear Amanda Paull,

    Good day!

    Thank you for replying to the Microsoft Community. We are glad to assist.

    As per your last reply, many users have the same issue. It seems that the cause of the problem is most likely due to an error on the backend. Because our forum lacks relevant resources and permissions, You are advised to create a service ticket in the Microsoft 365 admin center, as they have more access permissions than on this forum, and the dedicated team of professional engineers will further assist you.

    Here is how to get Online support | Microsoft Learn

    1. Go to the admin center at https://admin.microsoft.com. If you get a message that says you don't have permission to access this page or perform this action, you aren't an admin. For more information, see Who has admin permissions in my business?.
    2. On the bottom right side of the page, select Help & support.
    3. Type a question or keyword into the text box. If you get a drop-down list, select the one closest to your question, or continue typing your question, then press Enter.
    4. If the results don't help, at the bottom, select Contact Support.
    5. Enter a description of your issue, confirm your contact number and email address, select your preferred contact method, and then select Contact me. The expected wait time is indicated in the Contact support pane.

    Note: If you are not using admin account, kindly reach out to your IT administration within your organization for help.

    Thank you in advance for your understanding. Your patience and cooperation will be greatly appreciated. I hope for all the best!

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  2. Anonymous
    2025-01-06T23:08:57+00:00

    I'm looking for a fix for this issue too.

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  3. Anonymous
    2025-01-07T06:53:52+00:00

    I'm experiencing this issue on my new work laptop (Dell). It was working fine on my previous work laptop (HP).

    The only change is the Grammarly add-in. On my old work laptop it was an Outlook add-in but on my new laptop it's called Grammarly for Windows and can be used in any app. I just closed the application and it seems the issue with Outlook jumping to older emails is resolved. I'll test throughout the day and come back with more concrete results.

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  4. Anonymous
    2025-01-07T18:04:50+00:00

    I also have this problem and use Grammarly. I quit the app but that didn't help. Still jumping down to a random point in my Inbox. I've also tried /resetnavpane, didn't help.

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  5. Anonymous
    2025-01-07T18:31:34+00:00

    I have no add-ins. It still jumps.

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