How to stop Outlook from jumping to older emails every time I click on unread email?

OMG, YES! The new Outlook is horrendous! I tried, too; I stayed on it for about six months and finally went back to the old desktop version.

Nothing worked correctly, and most of the features I used had glitches. I sent several messages to Microsoft about them, and none were ever fixed during the 1/2 year I tried it. I am so happy to be back on the old one, but now I feel like they are causing issues on purpose to entice people to switch to the new version. I wish they would leave things alone until they are 100% on the latest platform. I have enough to do at work than to have our email system slow me down or cause me to have to stop because of issues or something that it will not do.

Hello Eleni,

I have now tried MOST of the things listed.

• Reset the Current View - Tried, and it did not fix the issue.
• Clear Outlook's Cache - Didn't try, mostly because I'm honestly unsure of how that works, and I'm terrified of losing data.
• Turn Off Conversation View - I never had it on. I tried turning it on, and that actually seemed to fix the issue, but conversation view was making it more difficult to do my job, so I turned it off again, and the issue persisted.
• Repair - This isn't available for me; the option is greyed out.
• Recreate - I created a new profile. I didn't spend too much time in the new profile. While it seems the issue might've gone away (at least during the 10-ish minutes I was on the new profile), there were other issues with the new profile, such as my informal signature went away and my second mailbox disappeared. So, I needed to switch back, and continued to experience this glitch.
• Check for Windows Display Scaling Issues - Tried, and it did not fix the issue.
• Disable Reading Pane Animations - Tried, and it did not fix the issue.
• Run Outlook in Safe Mode - Tried, and it did not fix the issue.
• Reinstall Microsoft 365 Apps - I agree with Barry. This is way too extreme when everything else is working fine.

I am disheartened to see so many other people with the exact same issue who are equally unable to find a solution. I would argue that this means the issue is caused by a glitch in Microsoft's software, not ours, and Microsoft needs work on a new update that will squash this bug.

I do IT Desktop Support at a hospital, and I have a customer that's having this exact problem. I did everything in this forum and then had them log into a completely different laptop, and it was doing the same thing on the new laptop. So, the problem follows the user, which tells me it's on Microsoft side as well. I went ahead and submitted a ticket to Microsoft Support, and hopefully I hear something back soon. If I get an answer, I will update this thread.

That would be great Chad! Thank you!

I had a similar problem: I have a number of email accounts in Outlook. Whenever I went back to my "main" account, it would show the same old email - if I deleted said one, it would keep showing another old one.

I already had the same problem quite a few years ago and believe I found a relatively simple solution doing a quick internet search. Unfortunately, I cannot seem to remember the details.

What seems to have helped this time is the following: in my "main" account, I clicked into the area where the emails are listed (descending by date) and pressed the home button on the keyboard. Outlook will then select and display the newest one. When switching to another account and back again, it will again jump to the newest email. When selecting a different one, it appears it will show the same different one when going forth and back between accounts.

Good luck!