How to stop Outlook from jumping to older emails every time I click on unread email?

Anonymous
2024-12-30T22:40:28+00:00

I started encountering this problem recently. I didn't make any changes that should have prompted this newfound issue. When I click on an unread email (I sort my emails by date, the newest at the top), Outlook will frequently automatically scroll down in my Inbox to older emails (usually to yesterday's or last week's emails). It also happens when I click on an older email after reading a new email. It doesn't do this every time, but I would say it does it more times than not. I searched to see if anyone else had encountered this problem and found a couple of posts. I followed Microsoft's instructions (disabling add-ins, repairing the application, restarting, updating, etc.), and nothing has fixed this issue. This is a super annoying glitch, and I'm tired of constantly scrolling back up in my inbox every time I go through my newer emails.

If it helps or matters, I use Microsoft 365 Apps for Business, Version 2411, Build 16.0.18227.20082. I do not like the new Outlook, so I am using the classic version on my desktop (not web-based). My computer is a Lenovo ThinkPad with Windows 11 Pro, 24H2 version.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2025-01-30T18:18:31+00:00

    Only takes a month and probably a 1000 cases of feedback!

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  2. Anonymous
    2025-01-30T16:42:49+00:00

    Finally, Microsoft listens to its users.

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  3. Anonymous
    2025-01-30T15:25:28+00:00

    Here is the Known Issue article for formal tracking, Classic Outlook jumps in the message list when clicking an email or scrolling - Microsoft Support. I'll report back when we get any more updates.

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  4. Anonymous
    2025-01-30T07:40:14+00:00

    Thank you for the update Gabriel.

    I was just about to abandon my subscription Outlook for Mozilla Thunderbird but will now await developments.

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  5. Anonymous
    2025-01-29T21:46:45+00:00

    Reset the Current View

    • Go to the View tab in the ribbon.
    • Click on Reset View to restore the default view settings. This can resolve issues caused by unintended customizations.

    This step seems to have worked for me

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