How to stop Outlook from jumping to older emails every time I click on unread email?

Anonymous
2024-12-30T22:40:28+00:00

I started encountering this problem recently. I didn't make any changes that should have prompted this newfound issue. When I click on an unread email (I sort my emails by date, the newest at the top), Outlook will frequently automatically scroll down in my Inbox to older emails (usually to yesterday's or last week's emails). It also happens when I click on an older email after reading a new email. It doesn't do this every time, but I would say it does it more times than not. I searched to see if anyone else had encountered this problem and found a couple of posts. I followed Microsoft's instructions (disabling add-ins, repairing the application, restarting, updating, etc.), and nothing has fixed this issue. This is a super annoying glitch, and I'm tired of constantly scrolling back up in my inbox every time I go through my newer emails.

If it helps or matters, I use Microsoft 365 Apps for Business, Version 2411, Build 16.0.18227.20082. I do not like the new Outlook, so I am using the classic version on my desktop (not web-based). My computer is a Lenovo ThinkPad with Windows 11 Pro, 24H2 version.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2025-02-05T21:16:16+00:00

    Any fix for this issue would go to all the Office channels but maybe not at the same time.

    An engineer added a note to the bug saying that the workaround from this article worked for his customer, Outlook 2016 issues with scrolling - Microsoft Support. This is an issue I documented in 2017. Please try this and let me know if it makes any difference.

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  2. Anonymous
    2025-02-04T19:22:40+00:00

    How many unread emails do you have?

    Try marking them all as read if possible.

    Or just moving them to a subfolder, out of your inbox. There is probably an unread email that is corrupted (I don't know how else to describe it), and needs to be removed from its current state. This fixed the problem for me.

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  3. Anonymous
    2025-02-04T18:51:15+00:00

    Same, one of the users I support had the jumping, and we pinned it down to a flagged email. His always jumped to the same time frame which included the flagged email.

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  4. Anonymous
    2025-02-04T17:50:36+00:00

    This issue is HORRIBLE and severely impacts my productivity.

    All the outlined solutions DO NOT WORK. My IT department has tried.

    WHEN WILL A REAL FIX BE IMPLEMENTED???

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  5. Anonymous
    2025-02-04T15:15:59+00:00

    Hi all,

    Just wanted to update that an Outlook Escalation Engineer has raised a hotfix bug for this issue. We do not have an ETA yet for a fix, but I will post back when we get it. I drafted a Known Issue article to formally track the issue, Classic Outlook jumps in the message list when clicking an email or scrolling - Microsoft Support.

    Hi,

    We've been receiving reports also in the MEC channel. Can you confirm if the Hotfix will also be for that channel? Or I need to make an MS ticket for this.

    Thanks,

    Channel Version Build Latest release date Version availability date End of service
    Monthly Enterprise Channel 2411 18227.20222 January 14, 2025 January 12, 2025 March 11, 2025

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