Using Classic Outlook on Windows for personal email, calendar, and contact management
Thank you for testing the reg keys workaround.
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I started encountering this problem recently. I didn't make any changes that should have prompted this newfound issue. When I click on an unread email (I sort my emails by date, the newest at the top), Outlook will frequently automatically scroll down in my Inbox to older emails (usually to yesterday's or last week's emails). It also happens when I click on an older email after reading a new email. It doesn't do this every time, but I would say it does it more times than not. I searched to see if anyone else had encountered this problem and found a couple of posts. I followed Microsoft's instructions (disabling add-ins, repairing the application, restarting, updating, etc.), and nothing has fixed this issue. This is a super annoying glitch, and I'm tired of constantly scrolling back up in my inbox every time I go through my newer emails.
If it helps or matters, I use Microsoft 365 Apps for Business, Version 2411, Build 16.0.18227.20082. I do not like the new Outlook, so I am using the classic version on my desktop (not web-based). My computer is a Lenovo ThinkPad with Windows 11 Pro, 24H2 version.
Using Classic Outlook on Windows for personal email, calendar, and contact management
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Thank you for testing the reg keys workaround.
I have done everything as you did, and my outlook is still behaving the same. I even uninstalled and installed Office 365. Nothing seems to work.
Thank you for the support and link.
However, this is beyond my capabilities.
As an aside, consumers should not be having to do these 'fixes' and 'workarounds' when we are paying an Office 365 subscription and are currently receiving a flawed service from Microsoft.
I do IT support Engineer in a foreign enterprise, and I have had a user suffering from the same problem for over 2 months now. The problem always existed, whether the system was Windows 10 or upgraded to 11.None of the above treatments worked.And our admin had raised a ticket to Microsoft Support but with nothing worked back .They also spent a month providing some unhelpful treatments and then grabbing logs and finally told me to wait for a fix, wait for a newer version with no date.
Testing over the past 4 hours, this workaround has worked for me.