How to stop Outlook from jumping to older emails every time I click on unread email?

I'm looking for a fix for this issue too.

Dear Amanda Paull,

Good day!

Thank you for replying to the Microsoft Community. We are glad to assist.

As per your last reply, many users have the same issue. It seems that the cause of the problem is most likely due to an error on the backend. Because our forum lacks relevant resources and permissions, You are advised to create a service ticket in the Microsoft 365 admin center, as they have more access permissions than on this forum, and the dedicated team of professional engineers will further assist you.

Here is how to get Online support | Microsoft Learn

1. Go to the admin center at https://admin.microsoft.com. If you get a message that says you don't have permission to access this page or perform this action, you aren't an admin. For more information, see Who has admin permissions in my business?.
2. On the bottom right side of the page, select Help & support.
3. Type a question or keyword into the text box. If you get a drop-down list, select the one closest to your question, or continue typing your question, then press Enter.
4. If the results don't help, at the bottom, select Contact Support.
5. Enter a description of your issue, confirm your contact number and email address, select your preferred contact method, and then select Contact me. The expected wait time is indicated in the Contact support pane.

Note: If you are not using admin account, kindly reach out to your IT administration within your organization for help.

Thank you in advance for your understanding. Your patience and cooperation will be greatly appreciated. I hope for all the best!

I had a similar problem: I have a number of email accounts in Outlook. Whenever I went back to my "main" account, it would show the same old email - if I deleted said one, it would keep showing another old one.

I already had the same problem quite a few years ago and believe I found a relatively simple solution doing a quick internet search. Unfortunately, I cannot seem to remember the details.

What seems to have helped this time is the following: in my "main" account, I clicked into the area where the emails are listed (descending by date) and pressed the home button on the keyboard. Outlook will then select and display the newest one. When switching to another account and back again, it will again jump to the newest email. When selecting a different one, it appears it will show the same different one when going forth and back between accounts.

Good luck!

That would be great Chad! Thank you!

I do IT Desktop Support at a hospital, and I have a customer that's having this exact problem. I did everything in this forum and then had them log into a completely different laptop, and it was doing the same thing on the new laptop. So, the problem follows the user, which tells me it's on Microsoft side as well. I went ahead and submitted a ticket to Microsoft Support, and hopefully I hear something back soon. If I get an answer, I will update this thread.