How to stop Outlook from jumping to older emails every time I click on unread email?

Anonymous
2024-12-30T22:40:28+00:00

I started encountering this problem recently. I didn't make any changes that should have prompted this newfound issue. When I click on an unread email (I sort my emails by date, the newest at the top), Outlook will frequently automatically scroll down in my Inbox to older emails (usually to yesterday's or last week's emails). It also happens when I click on an older email after reading a new email. It doesn't do this every time, but I would say it does it more times than not. I searched to see if anyone else had encountered this problem and found a couple of posts. I followed Microsoft's instructions (disabling add-ins, repairing the application, restarting, updating, etc.), and nothing has fixed this issue. This is a super annoying glitch, and I'm tired of constantly scrolling back up in my inbox every time I go through my newer emails.

If it helps or matters, I use Microsoft 365 Apps for Business, Version 2411, Build 16.0.18227.20082. I do not like the new Outlook, so I am using the classic version on my desktop (not web-based). My computer is a Lenovo ThinkPad with Windows 11 Pro, 24H2 version.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2025-01-14T13:55:58+00:00

    Just adding my resolution here too in hope of confirming the fix.

    I have Grammarly installed and after Quitting the software (not just closing or turning it off for Outlook, you have to Quit it), the problem has disappeared.

    Others are having a similar issue without this installed but mine stemmed from Grammarly and has since been shut-off.

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  2. Anonymous
    2025-01-13T23:26:12+00:00

    Since I uninstalled Grammarly it has not happened one time. I understand others do not have Grammarly installed, but it could possibly be another application that is installed that could be causing it? Just a thought.

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  3. Anonymous
    2025-01-11T15:51:18+00:00

    This is the answer right here. The copy paste generic answers from the "microsoft certified morons" are 100% wrong 100% of the time. Absolutely infuriating. These guys are flat out spam.

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  4. Anonymous
    2025-01-10T17:26:45+00:00

    Ditto - no Grammarly here either. With so many complaints all around the same time, there must be a universal fix. I'll hold out for an update that fixes the issue.

    KG

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  5. Anonymous
    2025-01-09T17:53:04+00:00

    I found that it always jumps to approximately that same place. Moving all emails around that date range to another folder seems to have fixed that issue for now.

    https://www.aggia.co.uk/outlook-automatically-scrolls-down-to-older-emails/

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