How to stop Outlook from jumping to older emails every time I click on unread email?

Anonymous
2024-12-30T22:40:28+00:00

I started encountering this problem recently. I didn't make any changes that should have prompted this newfound issue. When I click on an unread email (I sort my emails by date, the newest at the top), Outlook will frequently automatically scroll down in my Inbox to older emails (usually to yesterday's or last week's emails). It also happens when I click on an older email after reading a new email. It doesn't do this every time, but I would say it does it more times than not. I searched to see if anyone else had encountered this problem and found a couple of posts. I followed Microsoft's instructions (disabling add-ins, repairing the application, restarting, updating, etc.), and nothing has fixed this issue. This is a super annoying glitch, and I'm tired of constantly scrolling back up in my inbox every time I go through my newer emails.

If it helps or matters, I use Microsoft 365 Apps for Business, Version 2411, Build 16.0.18227.20082. I do not like the new Outlook, so I am using the classic version on my desktop (not web-based). My computer is a Lenovo ThinkPad with Windows 11 Pro, 24H2 version.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2025-02-17T04:53:11+00:00

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  2. Anonymous
    2025-02-12T16:03:13+00:00

    I've noticed this issue since early December. Since the update the other day, it hasn't happened since. I'm so glad a solution was finally made, hopefully it will stay this way.

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  4. Anonymous
    2025-02-11T14:35:39+00:00

    Fingers crossed, the grasshopper in my Outlook has seemed to have gone away. I had about 300 emails in my In Box, all read, none flagged, but when I filed about 250 of them, poof, problem "solved". Let's hope it stays that way.

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  5. Anonymous
    2025-02-11T14:14:14+00:00

    Everything seems to be back to normal for me today, thank GOD!!!!! It was driving me absolutely INSANE!

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