How to stop Outlook from jumping to older emails every time I click on unread email?

Anonymous
2024-12-30T22:40:28+00:00

I started encountering this problem recently. I didn't make any changes that should have prompted this newfound issue. When I click on an unread email (I sort my emails by date, the newest at the top), Outlook will frequently automatically scroll down in my Inbox to older emails (usually to yesterday's or last week's emails). It also happens when I click on an older email after reading a new email. It doesn't do this every time, but I would say it does it more times than not. I searched to see if anyone else had encountered this problem and found a couple of posts. I followed Microsoft's instructions (disabling add-ins, repairing the application, restarting, updating, etc.), and nothing has fixed this issue. This is a super annoying glitch, and I'm tired of constantly scrolling back up in my inbox every time I go through my newer emails.

If it helps or matters, I use Microsoft 365 Apps for Business, Version 2411, Build 16.0.18227.20082. I do not like the new Outlook, so I am using the classic version on my desktop (not web-based). My computer is a Lenovo ThinkPad with Windows 11 Pro, 24H2 version.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2025-01-28T14:27:43+00:00

    Thank you and I have seen that mentioned elsewhere.

    However, I have no idea what it is.

    Since deleting all the messages in my trash folder and switching off the Linkedin link the issue has (so far) not recurred.

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  2. Anonymous
    2025-01-28T14:08:04+00:00

    I found that having the Grammarly Desktop app seems to be one of the causes, uninstalling it resolves the issue!

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  3. Anonymous
    2025-01-28T08:21:00+00:00

    Same situation here.

    There was a setting or message about linking Outlook to my Linkedin account (except I do not have one).

    The setting was turned off (to no avail) although I have deleted all the trash lest there was a message from Outlook in there.....

    Perhaps MS are trying to get too 'clever' with all these diofferent functions?

    The issue has not reocurred since but I'm not holding my breath......

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  4. Anonymous
    2025-01-28T08:12:49+00:00

    Well said!

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  5. Anonymous
    2025-01-27T20:02:15+00:00

    Unfortunately, this isn't a fix for me as I do not have a LinkedIn. My outlook jumps to random emails in my inbox, doesn't seem to be certain ones. I also don't have Grammarly so that's not my issue either. I truly think it's just a bug that Microsoft needs to fix because it didn't start doing this to me until my Office updates happened a week or so ago.

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