How to stop Outlook from jumping to older emails every time I click on unread email?

Anonymous
2024-12-30T22:40:28+00:00

I started encountering this problem recently. I didn't make any changes that should have prompted this newfound issue. When I click on an unread email (I sort my emails by date, the newest at the top), Outlook will frequently automatically scroll down in my Inbox to older emails (usually to yesterday's or last week's emails). It also happens when I click on an older email after reading a new email. It doesn't do this every time, but I would say it does it more times than not. I searched to see if anyone else had encountered this problem and found a couple of posts. I followed Microsoft's instructions (disabling add-ins, repairing the application, restarting, updating, etc.), and nothing has fixed this issue. This is a super annoying glitch, and I'm tired of constantly scrolling back up in my inbox every time I go through my newer emails.

If it helps or matters, I use Microsoft 365 Apps for Business, Version 2411, Build 16.0.18227.20082. I do not like the new Outlook, so I am using the classic version on my desktop (not web-based). My computer is a Lenovo ThinkPad with Windows 11 Pro, 24H2 version.

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

132 answers

Sort by: Newest
  1. Anonymous
    2025-01-29T21:30:10+00:00

    Oh thank you! It's driving me insane! I appreciate the escalation!

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2025-01-29T21:23:05+00:00

    Thank you, Gabriel. we appreciate you letting us know.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2025-01-29T20:48:23+00:00

    Thank you, Gabriel! That's great news.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  4. Anonymous
    2025-01-29T20:30:07+00:00

    Hi all,

    Just wanted to update that an Outlook Escalation Engineer has raised a hotfix bug for this issue. We do not have an ETA yet for a fix, but I will post back when we get it. I drafted a Known Issue article to formally track the issue, Classic Outlook jumps in the message list when clicking an email or scrolling - Microsoft Support.

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments No comments
  5. Anonymous
    2025-01-29T19:03:38+00:00

    Not sure what happened, but it does seem that my Outlook has not been jumping over the past few days. I don't have Grammarly or the LinkedIn connection, so not sure why it behaving better. Fingers crossed.

    Was this answer helpful?

    0 comments No comments