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I started encountering this problem recently. I didn't make any changes that should have prompted this newfound issue. When I click on an unread email (I sort my emails by date, the newest at the top), Outlook will frequently automatically scroll down in my Inbox to older emails (usually to yesterday's or last week's emails). It also happens when I click on an older email after reading a new email. It doesn't do this every time, but I would say it does it more times than not. I searched to see if anyone else had encountered this problem and found a couple of posts. I followed Microsoft's instructions (disabling add-ins, repairing the application, restarting, updating, etc.), and nothing has fixed this issue. This is a super annoying glitch, and I'm tired of constantly scrolling back up in my inbox every time I go through my newer emails.
If it helps or matters, I use Microsoft 365 Apps for Business, Version 2411, Build 16.0.18227.20082. I do not like the new Outlook, so I am using the classic version on my desktop (not web-based). My computer is a Lenovo ThinkPad with Windows 11 Pro, 24H2 version.
Using Classic Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Oh my goodness - did I fix this??? For all those affected, do you have Show as Conversations checked? Mine was not - (was before) - I checked it & now it seems to be fixed (fingers crossed)
I cannot verify what you have said in your post, Tom.
When I put my Outlook into safe mode, it did not jump. But when I reopened it normally, even with all my add-ins "disabled," it jumped again into the middle of my inbox.
I have just used Revo Uninstaller to do a deep uninstall - and then reinstalled it and rebooted my PC. All of my add-ins are disabled - and (so far) it has not jumped yet (but it has only been 10 minutes). I just might be lucky...
I also don't have grammarly at all (just FYI).
I disabled all my add-ins and it still jumps. So, I don't think it has to do with that. I will attempt to uninstall and then reinstall it and hope that fixes the problem.
Has anyone found a fix for those of us who don't have Grammarly installed? I am about to lose my mind!
Since I uninstalled Grammarly it has not happened one time. I understand others do not have Grammarly installed, but it could possibly be another application that is installed that could be causing it? Just a thought.