How to stop Outlook from jumping to older emails every time I click on unread email?

Anonymous
2024-12-30T22:40:28+00:00

I started encountering this problem recently. I didn't make any changes that should have prompted this newfound issue. When I click on an unread email (I sort my emails by date, the newest at the top), Outlook will frequently automatically scroll down in my Inbox to older emails (usually to yesterday's or last week's emails). It also happens when I click on an older email after reading a new email. It doesn't do this every time, but I would say it does it more times than not. I searched to see if anyone else had encountered this problem and found a couple of posts. I followed Microsoft's instructions (disabling add-ins, repairing the application, restarting, updating, etc.), and nothing has fixed this issue. This is a super annoying glitch, and I'm tired of constantly scrolling back up in my inbox every time I go through my newer emails.

If it helps or matters, I use Microsoft 365 Apps for Business, Version 2411, Build 16.0.18227.20082. I do not like the new Outlook, so I am using the classic version on my desktop (not web-based). My computer is a Lenovo ThinkPad with Windows 11 Pro, 24H2 version.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2025-01-16T10:14:54+00:00

    In my case the issue is present when grammary is off or on, but the email highlight bar is jumping only when I have unread emails in the inbox and when I click on it. When all email are read no jumping.

    The I wanted to figure out what is the pattern for this jumping, all the jumps were back to emails from 1/9, when removed these emails, then email started to jump to emails from 1/10.

    I noticed when closing a email section like yesterday, last week, last month in in box the issue is gone. So I closed the last section in my inbox and works so far.

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  2. Anonymous
    2025-01-19T01:56:37+00:00

    For anyone who reads this,

    I have a client experiencing this exact issue.

    What seems to have worked in our case was disabling "Show Focused Inbox" within the "View" tab in Outlook Classic.

    Previously even when selecting a unread email and scrolling or selecting other read emails it would jump back 10 days (sometimes). When focused inbox is disabled it hasn't done that once in the span of 10 minutes of constantly testing it.

    Hopefully this helps someone else!

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  3. Anonymous
    2025-01-07T18:31:34+00:00

    I have no add-ins. It still jumps.

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  4. Anonymous
    2025-01-06T23:08:57+00:00

    I'm looking for a fix for this issue too.

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  5. Anonymous
    2025-01-01T17:21:03+00:00

    I have the same issue and have tried most of the items listed.

    I have also checked for all updates of W11 and 365

    Please can you clarify:

    Repair or Recreate the Outlook Profile

    Repair:

    • Open Control Panel > Mail (Microsoft Outlook).
    • Select your profile and click Repair.

    There appear to be at least two different ways in which Outlook is set up. I have multiple email accounts, and think I originally set them up at least two years ago via the Settings menu.

    What am I supposed to see when I open the control panel to find Mail? Neither appears to be what I used when setting up my mail accounts.

    6. Disable Reading Pane Animations

    • Go to File > Options > Advanced.
    • Under Outlook panes, uncheck Use animations when expanding conversations and groups.

    I've never seen this before; unchecked it. I don't think I have ever had any animations.

    7. Run Outlook in Safe Mode

    • Press Win + R, type outlook.exe /safe, and hit Enter.
    • If the issue doesn't occur in Safe Mode, an add-in or extension might be causing the problem.

    I've tried this but initially the result was 'not found' or 'not available'. It worked on the third try.
    Where might I find the add-ins?

    Reinstall Microsoft 365 Apps

    • Uninstall Microsoft 365 from the Control Panel.
    • Restart your PC.
    • Reinstall the apps from your Microsoft 365 portal.

    This seems an extreme thing to do. All the other MS 365 applications work as expected.

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