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I started encountering this problem recently. I didn't make any changes that should have prompted this newfound issue. When I click on an unread email (I sort my emails by date, the newest at the top), Outlook will frequently automatically scroll down in my Inbox to older emails (usually to yesterday's or last week's emails). It also happens when I click on an older email after reading a new email. It doesn't do this every time, but I would say it does it more times than not. I searched to see if anyone else had encountered this problem and found a couple of posts. I followed Microsoft's instructions (disabling add-ins, repairing the application, restarting, updating, etc.), and nothing has fixed this issue. This is a super annoying glitch, and I'm tired of constantly scrolling back up in my inbox every time I go through my newer emails.
If it helps or matters, I use Microsoft 365 Apps for Business, Version 2411, Build 16.0.18227.20082. I do not like the new Outlook, so I am using the classic version on my desktop (not web-based). My computer is a Lenovo ThinkPad with Windows 11 Pro, 24H2 version.
Using Classic Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
This is the answer right here. The copy paste generic answers from the "microsoft certified morons" are 100% wrong 100% of the time. Absolutely infuriating. These guys are flat out spam.
I had a similar problem: I have a number of email accounts in Outlook. Whenever I went back to my "main" account, it would show the same old email - if I deleted said one, it would keep showing another old one.
I already had the same problem quite a few years ago and believe I found a relatively simple solution doing a quick internet search. Unfortunately, I cannot seem to remember the details.
What seems to have helped this time is the following: in my "main" account, I clicked into the area where the emails are listed (descending by date) and pressed the home button on the keyboard. Outlook will then select and display the newest one. When switching to another account and back again, it will again jump to the newest email. When selecting a different one, it appears it will show the same different one when going forth and back between accounts.
Good luck!
Actually, for me I think it is Grammarly. I did jump once or twice after quitting the app, but I'm 2 days in now and the jumps have stopped.
We have tested this with a few customers who are having this issue. Here's what we've tested:
We're at a loss! Hopefully, this gets resolved in the next update, but can't see this listed as a known issue or something that Microsoft are aware of.
IT SEEMS TO BE GRAMERLY!!!! I LOG OUT OF GRAMERLY AND THE PROBLEM WENT AWAY!!