How to remove the unverified sender message?

Anonymous
2024-07-01T09:11:57+00:00

Hi,

I keep getting an 'unverified sender' message in Outlook (desktop and web app). I've added the address to 'trusted sender' and I've whitelisted the domain but still keep getting it.

The sender is 'trusted' and a reputable domain.

Is there anything else I can do on my side or is it down to the sender?

Many thanks,

Charlie

Outlook | Windows | New Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

82 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2025-01-18T00:05:42+00:00

    For those still looking for an answer... We ran into this with our Spiceworks Cloud ticket system emails and us using an internal email address for delivery.

    You will need access to the 365 Security Admin Center: https://security.microsoft.com/tenantAllowBlockList?viewid=SpoofItem

    Add an Internal AND External "allow" for the spoof'd sender address along with the actual sender's DKIM-passing domain. So for us, the entry is: *** Email address is removed for privacy ***, on.spiceworks.com

    Note, the email headers will show the DKIM-passing domain. Just look for the domain name just before "dkim=pass (signature was verified)".

    Thank you for that URL! I was receiving "Unverified"-tagged emails from Salesforce because they were spoofing as an internal email address we have here.

    I have a Power Automate flow that wasn't triggering when these emails came in. I suspected it was due to the "Unverified" tag.

    Instead of a "dkim=pass (signature was verified)" line, mine said "dkim=none". ChatGPT told me to add the records as

    my_internal_email_at_company_dot_com, salesforce_dot_com

    The emails no longer come in as Unverified, and they trigger the Flow. Hopefully it stays that way.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2025-01-22T01:16:48+00:00

    And when you reply, the Unverified banner stays!

    Please allow us to disable it

    Was this answer helpful?

    0 comments
  3. Anonymous
    2025-01-22T01:18:27+00:00

    Rediculously complex

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2025-02-10T02:42:16+00:00

    I accepted the Microsoft platform terms of use

    Was this answer helpful?

    0 comments
  5. Anonymous
    2025-02-10T02:42:51+00:00

    thanks

    Was this answer helpful?

    0 comments