How to remove the unverified sender message?

Anonymous
2024-07-01T09:11:57+00:00

Hi,

I keep getting an 'unverified sender' message in Outlook (desktop and web app). I've added the address to 'trusted sender' and I've whitelisted the domain but still keep getting it.

The sender is 'trusted' and a reputable domain.

Is there anything else I can do on my side or is it down to the sender?

Many thanks,

Charlie

Outlook | Windows | New Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

82 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-07-26T09:06:01+00:00

    I think it's also worth pointing out, Microsoft, that while there may be only a few (but growing) number of people adding their voice to this issue on this post, I suspect there are many, many more who have either not thought to try to search for a solution or do not have time or the inclination to add to this or any other post regarding this issue.

    So the number of your customers you are anoying with this draconian method is, I suspect, much larger than perhaps you thinnk.

    This is a daily problem for me, and at least 10 emails (that I actually need to read and know the sender is safe!) come up with the unverified sender flag, with no way of making them safe or accepting them to have access the the full email contents.

    When this type of email is wanted and actually needed this is extremely frustrating. To say the very least.

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments
  2. Anonymous
    2024-07-22T20:35:03+00:00

    I wholeheartedly hope this 'feature' gets canceled soon.

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments
  3. Anonymous
    2024-08-02T14:03:13+00:00

    That message is giving us the runaround and not a direct fix for the problem. We shouldn't have to go through a bunch of gobbletygook technical jargon just to fix a stupid problem that Microsoft created. We are just asking for a simple solution to this problem verifying our email senders.

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments
  4. Anonymous
    2024-07-24T14:34:18+00:00

    Hello,

    Same issue here. I'm sending a newsletter out each month using MailChimp. When I get a copy of it (as I'm sending me a copy as well), I get this unverified sender. Frustrating as it is my own emailed newsletter. Makes me wonder if all of my recipients are getting this message.

    The reply from Microsoft offers zero help. And the other replies seem to be similar frustrations.

    My suggestion is that the "Dismiss" button actually dismiss the unverified message while leaving the content alone.

    • Barbara

    Was this answer helpful?

    10 people found this answer helpful.
    0 comments
  5. Anonymous
    2024-07-22T14:21:15+00:00

    This is a very good point. 3rd-party email protection is often very good and there should be a way for administrators to disable the banner in Outlook in such cases. The current experience is confusing for end users and, given the high warning rate, meaningless noise that users simply click through.

    We are getting this as well, how many of you are using 3rd party API based email filtering solutions with your 365 email? Solutions from Barracuda, Sophos, etc?

    Was this answer helpful?

    10 people found this answer helpful.
    0 comments