how can I remove the ads from my email in outlook on my android phone?

This is a useless reply. I, like so many others on this page, have attempted to make contact with MS in order to find out what is happening and why. This is new! I have a paid subscription and yet the ads continue. I was on hold for an hour today hoping to speak to someone at one of the world's richest corporations. Nothing. I think it is time for me to ditch the Outlook app and find something else as an email provider. Useless.

i have had an 'outlook' account, hotmail specifically, since 1997. it never occurred to me to buy the priveledge of 'no ads' until recently, when it became nearly impossible to read the mail due to ads.

somehow, like a miracle, after my inquiry post here the ads went away.....

so my guess is that the money made the difference and a sign out sign in thing had to be done.

i also know that NO ONE AT MICROSOFT, or even CHROMECAST, ever ever ever is available. if it werent for these forums to let us poor slobs know we are not alone when experiencing poor or no customer support i wager a guess we would all go mad.

well, anyone out there who has had the same issues, try a complete sign out of your email as well as browser (if it is microsoft), and sign back in.

otherwise, get your money back.....:)

another interesting condition with ms is the outlook 'authenticator'.....which does NOT transfer from phone to phone, thereby making it necessary to have 2 damn phones available to sign in any damn way.

i think its all a modern day **** that us mortals will never overcome easily....

hang in there, kids....

did you ever need to transfer the app from say an older phone to a new one? it wont transfer totally from one to the other on android. i was wondering if the same applies to apple....

:)

OK, from NL, same story here, on my OnePlus 11 5G. Android v14.

Out of the blue these annoying ads started to appear on top of both my e-mail accounts since earlier today. No announcement/communication whatsoever beforehand.

Both accounts are also connected to my M365 account/subscription. Of all my devices where I've installed Outlook this ONLY happens on this single device.

As I did nothing myself for these ads to appear and certainly would never have requested for this to occur, I demand from MS to remove these ads from the Outlook app on my OnePlus 11 device ASAP.

In general I'm rather fed up with the likes of Microsoft and also Google / Nest and yes also Apple who show not the least of empathy toward their customers. As long as you keep paying them, directly or indirectly via ads. This is again another example of blatant exploitation by this 'tech' oligopoly 🤮

I have the same problem...

An M365 subscription which includes the right email addresses - worrying fine for years and now suddenly I'm getting Ads in the past week.

Disgraceful