how can I remove the ads from my email in outlook on my android phone?

Anonymous
2024-06-02T17:03:47+00:00

I have a paid subscription to Microsoft 365.

In Outlook on my pixel, I am seeing ads that I don't see on my notebook or desktop device.

If I delete 1 ad, another replaces it.

This is a new (less than a week) happening.

It's annoying, especially since I pay for Microsoft 365 and have for many years.

Thanks,

Sally

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2024-06-24T20:56:14+00:00

    I too am disgusted with Microsoft!!! Absolute **** customer service

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  2. Anonymous
    2024-06-28T18:57:53+00:00

    SOLUTION

    Update: To be free you MUST have an outlook.com account. It's a **** but these instructions eventually work:

    Why am I seeing ads with a Microsoft 365 Personal, Family, or Basic subscription on a non-Outlook email address? Your ad-free subscription benefits apply automatically for all Outlook.com accounts, including those ending in outlook.com, hotmail.com, live.com, and msn.com. They also apply automatically for Gmail accounts. If you have a different 3rd party email address, we are not able to detect your subscription automatically. However, you can get your ad-free benefit using the instructions below.

    1. Log into https://account.microsoft.com using the email address where you purchased the subscription.
    2. Click on “Your Info” at the top.
    3. Next to the “Account info” header click on “Edit account info.” You may be prompted to log in again.
    4. You’ll see a list of account aliases. Click on “Add email” to add a new alias.
    5. Create a new Outlook.com email address by selecting, “Create a new email address and add it as an alias.”

    Once you’ve followed the steps to create your new Outlook.com email address, you can add it as an account in Outlook. Adding this account will grant your ad-free Outlook benefit.

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  3. Anonymous
    2024-07-01T17:19:22+00:00

    I already have an outlook.com alias - have for while. This is a new issue (seems on mobile only)

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  4. Anonymous
    2024-07-10T15:09:11+00:00

    I too have these annoying ads on my android phone and have a paid subscription that is tied directly to my email address associated with my account. Microsoft needs to stop these adds for paid customers first and foremost.

    Second it needs to put a clear and simple fix as all of the suggestions so far have failed to stop the ads.

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  5. Anonymous
    2024-07-10T15:37:02+00:00

    I fixed it using the above instructions but forgot the one of a few extra steps that made it finally take. I need to think awhile.

    Edit: I thunk a bit. I added a NEW outlook.com account and switched my alias to that. Plus, if I recall correctly it took a bit for it take.

    **********WARNING************

    Do NOT Click on "Try the new Outlook" at the top right corner. I will seriously bork your ability to get your mail. I have been a professional and personal user of the MS eco-system since 1986. MS is really beginning to suck.

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