This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I have a paid subscription to Microsoft 365.
In Outlook on my pixel, I am seeing ads that I don't see on my notebook or desktop device.
If I delete 1 ad, another replaces it.
This is a new (less than a week) happening.
It's annoying, especially since I pay for Microsoft 365 and have for many years.
Thanks,
Sally
Using Outlook for Android in business environments for email and scheduling
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
think it's pretty obvious - it's a feature of the paid for service
like if you buy a car with a satnav, and the car drives well but the satnav doesn't work, you don't expect someone to say "you can use a standalone satnav, or your phone, or an atlas, what are you complaining about?"
didn't work for me at all. Any other ideas?
I'm wondering why everyone in this thread is missing the obvious. If you don't want to use the Outlook app, then download another one (there are many alternatives) and use it. Maybe I'm missing something? Is there a reason why you MUST use the Outlook app?
Two months ago exactly, I posted a message here stating that I had added my Comcast account to the Gmail app and got rid of the Outlook app. No mores ads. I can easily switch between my Gmail and Comcast accounts. I don't get many Gmail messages anyway.
Try it, you'll like it!
Louis, your reply was lame at best and also problematic because this only seems to have become a problem in the last week/ month ago, depending on where in the world you live .
Since when has this become a reality: "For advertising, Microsoft's policy is this:
Outlook is an ad-supported product for free users. For users with the Focused/Other inboxes enabled you'll see ads in your Other inbox. If you've disabled Focused Inbox in settings you'll see ads in your inbox. These ads are always clearly marked with the word "Ad" in your language."???
I have been using Outlook on my various phones for years, with no Ads whatsoever. Why the step change?
What the hell does "free users mean"? It would appear that all of us have paid yearly subscriptions to Microsoft and as with other subscriptions that we have all paid for on other websites, we should be able to use them across all devices, including our mobile phones.
Microsoft, you need to sort this out immediately, it is completely unfair of you to do this. You are now getting greedy, me thinks and want us to pay more? Really??? You will inevitably see a mass migration away from Outlook, if you continue with this heinous crime. You are robbing us of our freedom and the choices we have had for years! Please resolve this ASAP!
Thanks for supporting me. I thought I was being helpful when I passed on the fix only to hear more whining, sometimes seemingly directed at me. I guess the old saying about leading a horse to water still applies.
Granted the fix is a pain in the **** but it does work if one takes personal responsibility and does the work to fix it. Microsoft ain't our mama and really doesn't need our money.
No good deed goes unpunished. Another good oldie.
Again, thanks for supporting me.