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I have recently had a lot of my emails show up in both the sent folder and then immediately after showing up in the outbox as queued or drafts. If I close the outlook app on my laptop and re-open it, the outbox becomes empty. I have tried looking up trouble shooting steps but none of the suggestions are options in the outlook app that I have.
Using New Outlook on Windows for professional communication and productivity
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thank you for your input. It is not a non-outlook email. Well sort of. It was created in outlook but ends in @my employee email. Are the emails actually not being sent or is it just giving me the appearance of that? Can you help me to navigate a resource to correct the problem?
Are you having the emails actually not send? I am having emails that I hit send actually send but then immediately after ending up in the outbox eventhough they already are in the sent box.
Yes I have emails that are not sent as well, my workaround so far is if I send an email from another microsoft product i.e. excel and it opens in "old" outlook I check to see if it is in drafts or outbox as draft/queued in "new outlook", then go to VIEW and use sync and it sends it. \_(ツ)_/. I also checked that "new" outlook was selected as my default email APP but excel still opens in "old".
Cheers
Leanne
Dear Nicole Feldman
Thanks for using Microsoft products and posting in the community.
We have received feedback from multiple users on this situation and are actively investigating these issues and collecting them. I can understand your situation and apologize for the impact on your work and life. Please keep an eye on Microsoft office updates from now on and install the latest updates even if they are available.
I hope the above information can help you.
Looking forward to your reply.
Best wishes
Clark | Microsoft Community Support Specialist
Dear Nicole Feldman
Thanks for using Microsoft products and posting in the community.
We have received feedback from multiple users on this situation and are actively investigating these issues and collecting them. I can understand your situation and apologize for the impact on your work and life. Please keep an eye on Microsoft office updates from now on and install the latest updates even if they are available.
I hope the above information can help you.
Looking forward to your reply.
Best wishes
Clark | Microsoft Community Support Specialist
Hi Clark,
We also have one user experiencing the same issue where the email is queued in Outbox folder and at the same time is also in "Sent Items" folder. I have checked from Message Trace and confirmed that all email is delivered. I tried to check under "Health Status" in admin portal and didn't see about this issue though.
Any luck with this issue? 2 weeks without being able to send emails is hell over here.