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I have recently had a lot of my emails show up in both the sent folder and then immediately after showing up in the outbox as queued or drafts. If I close the outlook app on my laptop and re-open it, the outbox becomes empty. I have tried looking up trouble shooting steps but none of the suggestions are options in the outlook app that I have.
Using New Outlook on Windows for professional communication and productivity
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Support sent us to these forms for answers as they had no solutions. We ended up switching over to Google after 25 years with Microsoft.
We also have some users having this issue. Emails show as queued in the outbox until New Outlook is restarted even though they are being sent and responded to by the recipient.
I am having the same issue.
email is verizon.net
aol is the domain?
Thank you
Maria
Any luck with this issue? 2 weeks without being able to send emails is hell over here.
Dear Nicole Feldman
Thanks for using Microsoft products and posting in the community.
We have received feedback from multiple users on this situation and are actively investigating these issues and collecting them. I can understand your situation and apologize for the impact on your work and life. Please keep an eye on Microsoft office updates from now on and install the latest updates even if they are available.
I hope the above information can help you.
Looking forward to your reply.
Best wishes
Clark | Microsoft Community Support Specialist
Hi Clark,
We also have one user experiencing the same issue where the email is queued in Outbox folder and at the same time is also in "Sent Items" folder. I have checked from Message Trace and confirmed that all email is delivered. I tried to check under "Health Status" in admin portal and didn't see about this issue though.