I have emails appearing in my outbox as queued or drafts and showing up as sent in the new outlook app on Windows 10. Any suggestions?

We have the same issue for 2 users out of 65. Both are using the New Outlook, with our Business M365 tenet. Our issue occurs intermittently, but the email is sent twice. Once when showing as queued and again when it moves to the sent items.

Client Version is 20241101001.20.

I am using the new version of outlook and some emails that I have tried to send did not even appear in the outbox or in the sent folder. When i did a search i found them marked as “queued”, my Internet is active, in fact i am doing this at the same time that they are remaining as queued. Very annoying

We are having same problem on our home PC. We have x2 btinternet.com emails on outlook(new)

One email is working fine, the second one is putting emails into "queueing" in DRAFTS folder ???

If i delete the offending email from outlook and than reinstall will it solve ?

UPDATE:

had chat from Microsoft basically saying they know they have a problem and don'Tknow when it will be sorted. SO: what do they expect us to do with NO SENDING of emails possible??

Thank you for contacting the Microsoft In-App Support team. My name is xxxxxxxxx, and I would be happy to help you. I have taken ownership of this ticket.

As per description, I understand that you are trying to send an emails and they are remain in the Outbox.

We have investigated the issue with the concerned team, we have received a confirmation from our product team that, this is identified as a known problem in the product. The product team is aware of the scenario, and they are currently working on a resolution, but as the process is still in the early stages, we do not have a definitive completion date, and the estimated time of arrival remains undetermined.

At present, our team possesses all the necessary resources to address this problem, but we require some time to develop an effective solution. There is no need for further data collection from your client and there’s no mitigations available.

We are glad to have you as one of our early preview users. We apologize for any inconvenience caused by the differences or issues you may encounter while using the app. Please note that the app is still under development and some features may not fully functional. Your feedback on the new Outlook is important to us. Please feel free to leave feedback on the new Outlook by going to the Help tab > feedback option.

Since there is no more troubleshooting pending from our end, may I know if there is anything else that you require our assistance with? If not, we would request your permission to archive this ticket.

Thank you for your cooperation.

Kind Regards!

I have the same issue. Emails being queued/draft but also appearing in my sent folder. I am using Windows 11 Business with an outlook email account, MS365.

Sadly,

I am experiencing the same thing. Emails just sit as "queued" in outbox and never send. I open and close and still doesnt send.

Granted, these are my Gmail that I integrated into the Outlook as my main account.

Hopefully this can be resolved quickly.