I have emails appearing in my outbox as queued or drafts and showing up as sent in the new outlook app on Windows 10. Any suggestions?

Anonymous
2024-06-17T15:21:15+00:00

I have recently had a lot of my emails show up in both the sent folder and then immediately after showing up in the outbox as queued or drafts. If I close the outlook app on my laptop and re-open it, the outbox becomes empty. I have tried looking up trouble shooting steps but none of the suggestions are options in the outlook app that I have.

Outlook | Windows | New Outlook for Windows | For business

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  1. Anonymous
    2024-06-26T21:51:57+00:00

    Same issue. Win 10. The sent email actually is sent, shows up in sent mail, but also shows up in Outbox as queued/draft mail. Close and reopen Outlook and the Outbox is empty. Only one MS account being used in New Outlook.

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  2. Anonymous
    2024-06-26T14:35:51+00:00

    Samer here - only one user seems to be affected. Outlook on latest available Win11 version.

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  3. Anonymous
    2024-06-25T15:46:30+00:00

    Could you tell us what that port is that the new Outlook uses?

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  4. Anonymous
    2024-06-25T11:01:58+00:00

    Experiencing the same issue but only one user so far on new outlook, we are a business and use 365, googling sent me to this thread.

    User is on Windows 11 version 23H2 (OS Build 22631.3593)

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  5. Anonymous
    2024-06-25T01:31:52+00:00

    Dear Nicole Feldman

    Thanks for using Microsoft products and posting in the community.

    We have found that many people are experiencing the same problem. We are now gathering information about it as well.

    Now we need to make sure that the antivirus software installed on the computer is not causing the interference because the port of the new Outlook is different from the port of the classic Outlook, which is the same as the port of the web-based version of Outlook, so we may need to troubleshoot if it's the three-party antivirus software that's causing the interference (if there is one).

    You can try checking the settings of the three-party antivirus program to see if there is a section about email, but of course, it's best to uninstall the antivirus program first.

    Also, if other users are experiencing the same problem, I would like users to provide information about the system version, the domain where the mailbox is configured, and the domain where the problem is occurring, which will help with troubleshooting.

    I hope the above information can help you.

    Looking forward to your reply.

    Best wishes

    Clark | Microsoft Community Support Specialist

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