I have emails appearing in my outbox as queued or drafts and showing up as sent in the new outlook app on Windows 10. Any suggestions?

Anonymous
2024-06-17T15:21:15+00:00

I have recently had a lot of my emails show up in both the sent folder and then immediately after showing up in the outbox as queued or drafts. If I close the outlook app on my laptop and re-open it, the outbox becomes empty. I have tried looking up trouble shooting steps but none of the suggestions are options in the outlook app that I have.

Outlook | Windows | New Outlook for Windows | For business

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  1. Anonymous
    2025-06-27T15:57:40+00:00

    Thank you! I've only done one test since performing these steps, and it worked! I only need one test, as I know it would not previously have sent my email. Grateful for you sharing this.

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  2. Anonymous
    2025-06-27T12:00:53+00:00

    Hi all.

    I found a solution to this that worked for me so I figured I'd share. I found it in a reddit thread that I've lost track of so I sadly can't credit the original user who found this.

    Go to C:\Users\YOURUSERACCOUNTHERE\AppData\Local\Microsoft\olk

    rename that olk folder to olk_old. Restarting Outlook new will force it to regenerate a new Olk folder, hopefully fixing the problem.

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  3. Anonymous
    2025-06-18T11:50:10+00:00

    Hi Ryan,

    I'm having the same thing.

    Emails deliver as long as I don't do anything after sending. But my outbox is still full of 'Queued' emails which is annoying.

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  4. Anonymous
    2025-06-18T11:48:26+00:00

    I'm currently experiencing this issue.

    My emails are being delivered as I've tested with my team. However, every email I've sent today is still in my outbox labelled "Queued".

    It's not affecting my ability to work, it's just really annoying.

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  5. Anonymous
    2025-04-29T01:41:44+00:00

    29 April 2025, my email has started doing this today... it is annoying.

    We have a M365 tenant and are only using Outlook for emails.

    How do I resolve this?

    Thanks

    Tania

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