Unable to Attach Files Outlook for Mac

Anonymous

I've had this problem off and on for months and is usually resolved by restarting my mac.
I have several email accounts on Outlook and on all of them I no longer have the ability to add attachments - no matter what kind/size

Sonoma 14.5
Outlook 16.87

I've tried everything and it always recurs

Mike

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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51 answers

Anonymous

2024-07-03T18:35:09+00:00

Hi Mike Rothenberg,

Thank you for reaching out. My name is Furkaan, a user just like you. I’d be happy to help you with your concerns. It's understandable that this recurring issue with attaching files in Outlook for Mac is frustrating. While restarting your Mac has worked as a temporary fix, let's try some other troubleshooting steps that might provide a more permanent solution:

Update macOS and Outlook:

Ensure you have the latest version of macOS installed. Go to System Preferences > Software Update and install any available updates. Update Outlook itself. Open Outlook, go to Help > Check for Updates and install any updates for Outlook.

Reset Outlook Preferences:

Quit Outlook. Open Finder and go to the "Go" menu. Select "Go to Folder." Type ~/Library/Group Containers/UBF8T346G9.com.microsoft.outlook in the path bar and press Enter. Delete the contents of this folder (but don't delete the folder itself). Restart Outlook. This will reset your Outlook preferences to default.

Check for Conflicting Add-ins:

Sometimes add-ins can interfere with Outlook's functionality. Start your Mac in safe mode. In safe mode, only essential applications load. If you can attach files in Outlook while in safe mode, then an add-in might be causing the issue. Restart your Mac normally and try disabling Outlook add-ins one by one to identify the culprit.

Consider Antivirus Interference:

Temporarily disable your antivirus software to see if it's blocking file attachments. Remember to re-enable it afterward as it's important for your Mac's security.

Contact Microsoft Support:

If none of these steps resolve the issue, consider contacting Microsoft's dedicated in-app support for Outlook for Mac. They can provide more targeted assistance based on your specific situation.

If you have any additional questions or concerns, please don’t hesitate to reach out. Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below. Best Regards, Furkaan
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