Why can't I open attachments in the new version of Outlook?

Anonymous
2024-10-03T13:37:44+00:00

I get this error message when trying to open any type of attachment from the desktop version of the new Outlook.

"Error occurred while opening the file. Please try again".

Outlook | Windows | New Outlook for Windows | For home

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Anonymous
2024-12-05T08:18:35+00:00

Hello,

I also had the problem and digged in a bit deeper using sysinternals Process Monitor to see what exactly fails, when the system tries to download the file in the temporary outlook folder. There I figured out that my problem was a somehow missing Attachments folder!

Please press WIN-R and type %userprofile%\appdata\local\microsoft\olk and press Enter.
Then an explorer windows opens. Check if you can see an Attachments folder. If not create one and problem might be solved for you.

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  1. Anonymous
    2024-12-05T08:31:05+00:00

    That fixed it for me. Thanks so much!

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  2. Anonymous
    2024-12-05T08:41:45+00:00

    And me! Simply added a new folder, named it "attachments" and hey-presto, I can open and save attachments! Thank you! :-)

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  3. Anonymous
    2024-12-05T13:03:03+00:00

    That worked for me also! Great job! Microsoft should probably give you a hire!

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  4. Anonymous
    2024-12-06T08:28:00+00:00

    Thanks! it works!

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