Why can't I open attachments in the new version of Outlook?

Anonymous
2024-10-03T13:37:44+00:00

I get this error message when trying to open any type of attachment from the desktop version of the new Outlook.

"Error occurred while opening the file. Please try again".

Outlook | Windows | New Outlook for Windows | For home

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Anonymous
2024-12-05T08:18:35+00:00

Hello,

I also had the problem and digged in a bit deeper using sysinternals Process Monitor to see what exactly fails, when the system tries to download the file in the temporary outlook folder. There I figured out that my problem was a somehow missing Attachments folder!

Please press WIN-R and type %userprofile%\appdata\local\microsoft\olk and press Enter.
Then an explorer windows opens. Check if you can see an Attachments folder. If not create one and problem might be solved for you.

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  1. Anonymous
    2024-11-13T05:14:07+00:00

    Same issue....it seems to have started after a recent Outlook update.....

    Inline images also an issue in the e-mails.

    Did everything that is suggested and nothing works.

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  2. Anonymous
    2024-11-13T10:44:07+00:00

    I'm having the same issue, and tried all of the suggestions here. This new version of Outlook is VERY buggy.

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    7 people found this answer helpful.
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  3. Anonymous
    2024-11-19T04:00:19+00:00

    Exact same issue here. just started a week ago. and as usual, copy paste unhelpful info from Microsoft.

    -Edited to make it a bit kinder.

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  4. Anonymous
    2024-11-19T10:07:12+00:00

    Hi,

    Had a user facing the same issue this morning where atachments would not open in the Outlook (New). Swicthed to outlook classic, noticed pdf handler was set to Word (this was not obvious in Outlook New), so changed back to Adobe. Closed both versions of outlook and rebooted. Seemed to work on the first few tries of opening attachments in Outlook (New).. will be testing further....

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