Why can't I open attachments in the new version of Outlook?

Anonymous
2024-10-03T13:37:44+00:00

I get this error message when trying to open any type of attachment from the desktop version of the new Outlook.

"Error occurred while opening the file. Please try again".

Outlook | Windows | New Outlook for Windows | For home

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Anonymous
2024-12-05T08:18:35+00:00

Hello,

I also had the problem and digged in a bit deeper using sysinternals Process Monitor to see what exactly fails, when the system tries to download the file in the temporary outlook folder. There I figured out that my problem was a somehow missing Attachments folder!

Please press WIN-R and type %userprofile%\appdata\local\microsoft\olk and press Enter.
Then an explorer windows opens. Check if you can see an Attachments folder. If not create one and problem might be solved for you.

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  1. Anonymous
    2024-10-15T11:14:08+00:00

    Hi Wyatt Boboltz,

    Good day.

    Some users shared tha this steps could solve the issue :

    Sign out of all O365 apps

    Sign out of O365 work/school account in Settings

    Close/exit any O365 app processes

    Sign back in

    As this issue is imapacting many users we need to refer to Microsoft Support to gather logs and work on identify the issue.

    Please contact New Outlook for windows in- app support team. Contact support and provide feedback in new Outlook for Windows - Microsoft Support.

    Best Regards

    Community Moderator

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  2. Anonymous
    2024-10-15T12:08:16+00:00

    Did not work for me, but thanks for the tip.

    Still unable to open any type of attachment.

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  3. Anonymous
    2024-10-15T12:39:48+00:00

    Dear Wyatt Boboltz,

    Thanks for your quick update!

    We have consalted this issue with Outlook team. Currently most of this known issue is resolved but still there are some customers who are facing this issue. Currenly, the Outlook product team is collecting the issues and willing to helo resolve the issue by help checking the customers' enviroment or from the backend.

    In this situation, we would suggest you contact the Outlook support team by Clicking on Outlook app-Help-Contact support, the engineers from the specific Outlook team will provide professional support to you.

    Image

    Since there are other users who are still facing the issue, would you please vote on this reply, so that they can also get the information to reach to the professional Outlook team to resolve the issue.

    Thank you for your time and your understanding would be greatly appreciated.

    Sincerely,

    Microsoft Community Moderator

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  4. Anonymous
    2024-10-15T13:32:09+00:00

    I'm pretty sure I have used the support function and submitted the issue already.

    Also, my options don't quite look like that.

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