Why can't I open attachments in the new version of Outlook?

Anonymous

I get this error message when trying to open any type of attachment from the desktop version of the new Outlook.

"Error occurred while opening the file. Please try again".

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

Hello,

I also had the problem and digged in a bit deeper using sysinternals Process Monitor to see what exactly fails, when the system tries to download the file in the temporary outlook folder. There I figured out that my problem was a somehow missing Attachments folder!

Please press WIN-R and type %userprofile%\appdata\local\microsoft\olk and press Enter.
Then an explorer windows opens. Check if you can see an Attachments folder. If not create one and problem might be solved for you.

0 comments

95 additional answers

Anonymous

2024-10-03T14:16:01+00:00

Hi Wyatt Boboltz,

Good day.

Thank you for posting to the Microsoft Community. We are glad to assist.

It sounds frustrating to encounter this issue. The error message you’re seeing is a known problem in the new version of Outlook. Here are a few steps you can try to resolve it:

Clear Temporary Files: Sometimes, Outlook saves attachments to a temporary folder, which can become full or corrupted. Clearing these files might help.

Update Outlook: Ensure that your Outlook is up to date. Sometimes, updates contain fixes for known issues.

Reconfigure Account: Try reconfiguring your email account in the new Outlook. This can sometimes resolve configuration issues12.

If these steps don’t work, you might want to switch back to the classic version of Outlook temporarily or use Outlook on the web, where attachments should open without issues.

If you’re still having trouble, you can try contacting Get support - Microsoft 365 admin | Microsoft Learn the support team will have access to assist remotely and collect logs to investigate the issue from the back end.

I hope this helps let me know if this is contrary to what you need, I would still be helpful to answer more of your questions .

Best Regards

Community Moderator
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2024-10-09T03:08:20+00:00

Hello Wyatt Boboltz,

Good day to you and hope you are doing well.

I have checked this thread and seems many other users also facing same query with New Outlook for Windows. So did more research and found that users who chose "default browser" as an option seemed to solve the problems. So would also like to suggest you to apply/reapply this option and check. (If your default browser is Edge, it is recommended to still select default browser as an option and then check it.) If needed, restart a new Outlook for Windows. This should be a compatibility issue with the latest version of Edge or the new Outlook.

If still facing issue with New outlook for Windows, it is recommended to kindly contact New Outlook for windows in- app support team. Contact support and provide feedback in new Outlook for Windows - Microsoft Support

I hope this information helps you. Please let me know if the above suggestions are suitable for you, waiting for your reply.

Thank you.

Ankita Vaidya
Was this answer helpful?

9 people found this answer helpful.

0 comments No comments
Anonymous

2024-10-09T15:10:50+00:00

Which version of Outlook are you using. I do not have Files and links options under General.
Was this answer helpful?

10+ people found this answer helpful.

0 comments No comments
Anonymous

2024-10-09T15:20:02+00:00

I do not have an option for "Files & Links"
Was this answer helpful?

3 people found this answer helpful.

0 comments No comments